Senior Professional in Human Resources: Performance Management

  • 13 videos | 1h 19m 43s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Performance management is one of the most difficult organizational processes. In this course, you'll discover why, and learn how time has transformed some of the processes with negative intent. In addition, you'll explore HR's role in helping managers and employees be successful. This course can be used in preparation for the HR Certification Institute(r) (HRCI(r)) SPHR(r) certification exam.


  • discover the key concepts covered in this course
    describe the employee performance process
    identify the methods to motivate employees
    define the steps in the performance appraisal process
    specify the process for creating goals
    distinguish between evaluation and appraisal
    identify the different types of performance appraisal methods
  • identify common errors made in the performance evaluation process
    use PIPs effectively
    distinguish between coaching and mentoring
    describe the types of internal mobility
    identify strategies for retaining employees
    summarize the key concepts covered in this course


  • 1m 29s
    After completing this video, you will be able to discover the key concepts covered in this course. FREE ACCESS
  • 3m 23s
    Employee Performance is the act of how employees fulfill work requests, perform the duties of their role, complete required tasks and behave in the workplace. The measurement of performance includes quality, quantity and the efficiency of work. In this video, you’ll discover key ways of enhancing employee performance. FREE ACCESS
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    3.  Motivational Methods
    14m 2s
    Motivation is an internal process that drives change through behavior. Effective motivational theories by various psychologists provide insights into employees' personal and work attributes. In this video, you will learn about three key motivational theories and various methods used to motivate employees to achieve organizational goals. FREE ACCESS
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    4.  Performance Management Programs
    3m 28s
    Performance Management programs are designed to maintain or improve employee job performance, utilizing performance tools such as coaching & counseling, and feedback. This video outlines the processes of effective performance management and the HR functions associated with evaluating and rewarding employee performance. FREE ACCESS
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    5.  Goal Setting
    4m 58s
    Goals help drive performance towards achievement, and set expectations for outcomes agreed upon by the employer and the employee. In this video, you'll learn about stretch goals, SMART goals, and the three accomplishment goals – performance, outcome, and process. , You'll also learn how to close the goal-setting process. FREE ACCESS
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    6.  Performance Reviews
    7m 20s
    An effective performance review establishes clear and specific goals at the outset of the performance management cycle. In this video, you’ll learn about performance evaluation, performance assessment and performance appraisal during the performance review process. You’ll also learn about evaluation criteria and some common criterion problems. FREE ACCESS
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    7.  Performance Appraisal Methods
    9m 41s
    Performance Appraisal Methods help evaluate employees’ performance and productivity, their skills, strengths, and shortcomings. In this video, you'll learn about various traditional appraisal methods, like rating, ranking, narrative methods and classification procedures, and modern appraisal methods, like MBO, BARS, BOS and assessment center. FREE ACCESS
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    8.  Evaluator Training
    9m 34s
    Evaluator Training is the systematic process of training managers and employees who participate in performance reviews. Effective training assesses supervisors, reviews goals and objectives, and ensures that anticipated results were achieved. In this video, you’ll learn about the process of evaluator training, as well as the criticisms against performance evaluation. FREE ACCESS
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    9.  Performance Improvement Plans
    6m 12s
    Performance Improvement Plans, or PIPs, facilitate constructive conversations between managers and employees and aim to address unsatisfactory performance issues. In this video, you’ll learn how to implement PIPs, their purpose, and the concerns associated with them. You’ll also learn about Individual Development Plans or IDPs. FREE ACCESS
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    10.  Coaching and Mentoring
    5m 53s
    Coaching and mentoring are popular employee development programs. Coaching is short-term and helps uncover employees' professional capabilities, while mentoring is long-term, and focuses on general development and psychological well-being. In this video, you’ll learn more about the differences between coaching and mentoring. FREE ACCESS
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    11.  Job Mobility
    5m 36s
    Job mobility, also known as career mobility, is the movement of employees between positions or grades within a company. It helps employees develop their skills and increase their earnings. In this video, you’ll learn about vertical, horizontal and dry promotions, production and replacement transfers, and demotions. FREE ACCESS
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    12.  Employee Retention
    6m 40s
    Employee Retention involves strategic actions to preserve and develop human capital, reduce voluntary turnover costs and keep high performers motivated. In this video, you’ll discover the importance of employee retention, why it matters to the business, and identify strategies for retaining employees. FREE ACCESS
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    13.  Course Summary
    1m 28s
    After completing this video, you will be able to summarize the key concepts covered in this course. FREE ACCESS


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