SRE Postmortums: Blameless Postmortem Culture Creation

SRE    |    Intermediate
  • 22 videos | 1h 11m 33s
  • Includes Assessment
  • Earns a Badge
Rating 4.8 of 255 users Rating 4.8 of 255 users (255)
There are various, frequently-used premortem and postmortem techniques adopted by site reliability engineers (SRE) to diagnose issues and come up with problem resolution ideas and alternative approaches. To do this effectively, SREs need to account for several factors at play, including the workplace culture and work collaboration. In this course, you'll learn how to promote a blameless culture - one without finger-pointing and animated language. You'll explore the key characteristics of good and bad postmortems, and discover the benefits of reviewing postmortems, sharing knowledge, giving feedback, and rewarding positive behavior. You'll then learn how to respond to postmortem culture implementation failure. Lastly, you'll discover how using the right postmortem templates and postmortem management tools can improve how you write postmortems and manage their associated data.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Outline a premortem approach and describe its benefits
    Recognize how to do a premortem on a project and the best practices to follow
    Outline the concept of postmortem and postmortem culture
    List the goals of writing a postmortem, such as documenting the incident, root causes, and preventative actions
    Describe the idea of blameless postmortems
    Outline how to achieve a blameless postmortem
    List benefits of a blameless postmortem culture shift
    Identify best practices for implementing a thriving postmortem culture
    Recognize the value of collaboration and knowledge-sharing throughout the postmortem workflow
    Describe why it is important to review postmortems
  • List activities that could help introduce a new postmortem culture such as 'postmortem of the month,' 'postmortem groups,' 'clubs,' etc.
    Identify how asking for feedback can increase postmortem effectiveness
    List some examples of bad postmortems and potential areas for improvement, such as missing context, omitted details, missing action items, finger-pointing, and animated language
    Outline a healthy postmortem, including clarity, concrete action items, blamelessness, depth, promptness, and conciseness
    List the benefits of enforcing blameless behavior such as using blameless language
    Give reasons why it is essential to reward postmortem outcomes
    Outline why it is beneficial to share postmortems as widely as possible
    Describe how to respond to postmortem culture failures
    List the benefits of using a postmortem template
    Identify how tools can help facilitate postmortem culture
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 42s
  • 3m 34s
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    3.  Project Premortem Execution
    3m 29s
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    4.  Postmortem Culture
    4m 40s
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    5.  Postmortem Writing Objectives
    2m 27s
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    6.  Blameless Postmortems
    2m 22s
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    7.  Blameless Postmortem Implementation
    1m 50s
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    8.  Blameless Postmortem Benefits
    1m 48s
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    9.  Blameless Culture Best Practices
    4m 46s
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    10.  Importance of Collaboration
    1m 14s
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    11.  Postmortem Reviews
    2m 38s
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    12.  Steps in Establishing a New Postmortem Culture
    6m 19s
    In this video, you'll learn more about postmortems and how to create a culture that's conducive to learning. You'll discover that postmortems are designed to help teams and the entire organization improve at getting their jobs done. You'll learn that a key word to keep in mind when planning postmortems is continuous. Postmortems must be continuously cultivated so they can become an integral part of your process. You'll learn this means having people take the meeting seriously and being engaged. FREE ACCESS
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    13.  Benefits of Feedback
    2m 55s
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    14.  Bad Postmortem
    7m 41s
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    15.  Good Postmortem
    5m 21s
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    16.  Ways to Enforce Blameless Behavior
    1m 25s
    In this video, you'll learn more about writing a postmortem. Postmortems that include blameful language ultimately lead to stifling of collaboration between teams and team members. You'll watch a demo about this during which you'll learn about the benefits of enforcing blameless behavior such as using blameless language. FREE ACCESS
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    17.  Postmortem Rewards
    4m 2s
    In this video, you'll learn more about postmortems. Postmortems are important and carry tremendous benefits to individuals, the team, and the company as a whole. You'll learn how to recognize the importance of rewarding postmortem outcomes. Teams want to be recognized for a job well done. FREE ACCESS
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    18.  Benefits to Sharing Postmortems
    1m 46s
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    19.  Postmortem Culture Failure Responses
    3m
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    20.  Postmortem Templates
    2m 23s
    In this video, you'll learn about the benefits of using a postmortem template. You'll discover how to list these. You'll also learn that every team should do the same so that every report from every team looks and feels the same. This is done by having a postmortem template. FREE ACCESS
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    21.  Postmortem Management Tools
    4m 47s
    In this video, you'll learn more about how to create an effective postmortem about a specific problem. You'll learn that to do this, you'll need to provide supporting data. You'll discover there are several ways to do this, depending on the situation you encountered. For example, you'll need to collect data. Sometimes you know the specific feed is having a problem, but you don't know what it is yet. FREE ACCESS
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    22.  Course Summary
    1m 25s
    In this video, you'll summarize what you've learned in the course. In this course, you've examined the impact a healthy postmortem culture can have on a project, including the characteristics and benefits associated with creating good postmortems and blameless postmortems. You learned about premortem approaches and best practices for performing a premortem. FREE ACCESS

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