SRE Postmortums: Blameless Postmortem Culture Creation
SRE
| Intermediate
- 22 Videos | 1h 11m 33s
- Includes Assessment
- Earns a Badge
There are various, frequently-used premortem and postmortem techniques adopted by site reliability engineers (SRE) to diagnose issues and come up with problem resolution ideas and alternative approaches. To do this effectively, SREs need to account for several factors at play, including the workplace culture and work collaboration. In this course, you'll learn how to promote a blameless culture - one without finger-pointing and animated language. You'll explore the key characteristics of good and bad postmortems, and discover the benefits of reviewing postmortems, sharing knowledge, giving feedback, and rewarding positive behavior. You'll then learn how to respond to postmortem culture implementation failure. Lastly, you'll discover how using the right postmortem templates and postmortem management tools can improve how you write postmortems and manage their associated data.
WHAT YOU WILL LEARN
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discover the key concepts covered in this courseoutline a premortem approach and describe its benefitsrecognize how to do a premortem on a project and the best practices to followoutline the concept of postmortem and postmortem culturelist the goals of writing a postmortem, such as documenting the incident, root causes, and preventative actionsdescribe the idea of blameless postmortemsoutline how to achieve a blameless postmortemlist benefits of a blameless postmortem culture shiftidentify best practices for implementing a thriving postmortem culturerecognize the value of collaboration and knowledge-sharing throughout the postmortem workflowdescribe why it is important to review postmortems
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list activities that could help introduce a new postmortem culture such as 'postmortem of the month,' 'postmortem groups,' 'clubs,' etc.identify how asking for feedback can increase postmortem effectivenesslist some examples of bad postmortems and potential areas for improvement, such as missing context, omitted details, missing action items, finger-pointing, and animated languageoutline a healthy postmortem, including clarity, concrete action items, blamelessness, depth, promptness, and concisenesslist the benefits of enforcing blameless behavior such as using blameless languagegive reasons why it is essential to reward postmortem outcomesoutline why it is beneficial to share postmortems as widely as possibledescribe how to respond to postmortem culture failureslist the benefits of using a postmortem templateidentify how tools can help facilitate postmortem culturesummarize the key concepts covered in this course
IN THIS COURSE
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1.Course Overview1m 42sUP NEXT
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2.Premortem Approach3m 34s
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3.Project Premortem Execution3m 29s
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4.Postmortem Culture4m 40s
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5.Postmortem Writing Objectives2m 27s
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6.Blameless Postmortems2m 22s
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7.Blameless Postmortem Implementation1m 50s
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8.Blameless Postmortem Benefits1m 48s
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9.Blameless Culture Best Practices4m 46s
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10.Importance of Collaboration1m 14s
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11.Postmortem Reviews2m 38s
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12.Steps in Establishing a New Postmortem Culture6m 19s
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13.Benefits of Feedback2m 55s
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14.Bad Postmortem7m 41s
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15.Good Postmortem5m 21s
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16.Ways to Enforce Blameless Behavior1m 25s
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17.Postmortem Rewards4m 2s
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18.Benefits to Sharing Postmortems1m 46s
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19.Postmortem Culture Failure Responses3m
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20.Postmortem Templates2m 23s
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21.Postmortem Management Tools4m 47s
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22.Course Summary1m 25s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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