Troubleshooting Methodology

CompTIA Server+
  • 14 Videos | 51m 33s
  • Includes Assessment
  • Earns a Badge
Likes 19 Likes 19
Administrators need to be able to troubleshoot all aspects of hardware, software, and network infrastructures. Explore hardware troubleshooting, common issues, fixes, tools, troubleshooting theory, and procedures.

WHAT YOU WILL LEARN

  • identify troubleshooting problems and determine the scope of the problem
    determine whether there is a common element to symptoms causing multiple problems
    test a theory to determine cause
    establish a plan of action to resolve the problem and notify impacted users
    implement a troubleshooting solution or escalate as appropriate
    verify full system functionality
    implement preventative measures
  • perform a root cause analysis
    recognize the process of documenting findings, actions, and outcomes
    troubleshoot some common hardware problems
    troubleshoot additional hardware problems
    recognize some of the causes of common hardware problems
    identify envrionmental issues associated with hardware problems
    recognize some of the tools used during hardware troubleshooting

IN THIS COURSE

  • Playable
    1. 
    Identifying Problems and Determining the Scope
    3m 18s
    UP NEXT
  • Playable
    2. 
    Establishing a Theory of Probable Cause
    3m 10s
  • Locked
    3. 
    Testing the Theory to Determine Cause
    2m 49s
  • Locked
    4. 
    Establishing a Troubleshooting Plan of Action
    3m 14s
  • Locked
    5. 
    Implementing a Troubleshooting Solution
    2m 59s
  • Locked
    6. 
    Verifying Full System Functionality
    2m 27s
  • Locked
    7. 
    Implementing Preventative Measures
    4m 6s
  • Locked
    8. 
    Performing Root Cause Analysis
    1m 31s
  • Locked
    9. 
    Documenting Findings, Actions, and Outcomes
    1m 39s
  • Locked
    10. 
    Common Hardware Problems I
    3m 18s
  • Locked
    11. 
    Common Hardware Problems II
    5m 26s
  • Locked
    12. 
    Causes of Common Hardware Problems
    4m 44s
  • Locked
    13. 
    Environmental Issues
    3m 3s
  • Locked
    14. 
    Hardware Tools
    2m 51s

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