Aspire Journeys

Executive Assistant Journey

43 Courses | 15h 1m 40s
7 Books | 1h 11m
7 Audiobooks | 2h 1m 44s

Executive Assistants are responsible for providing administrative support for executives or officers, and can help with scheduling meetings, preparing presentations, and providing information and staff communications. They must possess incredible communication and organizational skills, and exceptional Business Etiquette & Professionalism. Learn more about the skills and competencies required by Executive Assistants. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Executive Assistant within organizations.

Administrative Support

4 Courses | 1h 9m 45s
1 Book | 10m
1 Audiobook | 13m 19s

Communication Skills

7 Courses | 2h 6m 42s
1 Book | 11m
1 Audiobook | 21m 46s

Organizational Skills

If you want to manage your schedule and make your time count, you have to be organized.

6 Courses | 1h 46m 40s
1 Book | 10m
1 Audiobook | 12m 16s

Scheduling Planning

Too much to do and too little time? Everything is urgent? Modern technology means our employers can reach us 24/7, so schedule management and goal setting are more important than ever.

5 Courses | 2h 39m 19s
1 Book | 13m
1 Audiobook | 23m 22s

Problem Solving

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution.

6 Courses | 1h 47m 13s
1 Book | 9m
1 Audiobook | 19m 6s

Basic Finance

Finance and accounting are at the heart of every business. Even if your role isn't directly related to finance, your activities may still have financial implications.

6 Courses | 2h 24m 34s
1 Book | 9m
1 Audiobook | 21m 21s

Business Etiquette & Professionalism

Business etiquette isn’t just about getting and doing things right, it’s about sending a message of professionalism and respect to superiors, fellow team members, and clients.

9 Courses | 3h 7m 27s
1 Book | 9m
1 Audiobook | 10m 34s

COURSES INCLUDED

Administrative Support: Developing Your Essential Skills

Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, to achieve professional success and enhance the value of your role, you need to optimize your knowledge of administrator essentials. Mastering skills that every administrative professional needs to perform will prepare you for handling wide-ranging and ever-changing tasks. In this course, you'll learn the classification systems for sorting records, key tasks in arranging business travel, and the steps for planning, scheduling, and recording meetings.

7 videos | 21m Assessment Badge

Administrative Support: Working in Partnership with Your Boss

Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, job satisfaction and career advancement require you to build a partnership with your boss. Good boss relationships involve mastering administrator essentials, dealing effectively with different management styles and handling confrontations. In this course, you'll learn about building and maintaining a true partnership with your boss and how this can be beneficial. You'll also discover approaches for dealing with different management styles, as well as various techniques for handling any confrontations you may have with your boss.

6 videos | 17m Assessment Badge

Administrative Support: Interacting Effectively with Colleagues

Dealing with people on a daily basis can be both rewarding and challenging. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, it's important to be able to handle various encounters in a professional and effective manner. Mastering administrator essentials and good peer relationships will increase your efficiency, job satisfaction, and career advancement. In this course, you'll learn how to master the skills of being an administrative support professional. You'll also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and building trust, morale, and respect.

6 videos | 14m Assessment Badge

Administrative Support: A Positive Professional Image

Mastering administrator essentials requires working on your communication skills. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, you'll need to navigate the world of office politics while trying to remain true to who you are. In this course, you'll explore best practices for making a good impression as an administrative professional. You'll learn about projecting a professional image by building credibility, communicating honestly, respecting others, and practicing positive office politics.

6 videos | 16m Assessment Badge

FREE ACCESS

COURSES INCLUDED

Capturing the Attention of Senior Executives

Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared. In this course, you'll learn how to shape your message so it's communicated clearly to your organization's c suite. You'll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And you'll explore how to approach and plan meetings with senior executives, and how to make your case - whether it's with an elevator pitch or a formal report.

8 videos | 21m Assessment Badge PMI PDU

Taking Effective and Professional Notes

Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary. In this course, you'll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. You'll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others.

6 videos | 19m Assessment Badge PMI PDU

Communicating with Confidence

Communicating with confidence is critical to your message being successfully received. Feeling confident in a high stakes situation is not always easy but with effort, confidence can be cultivated and improved. In this course, you'll learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence.

7 videos | 19m Assessment Badge PMI PDU

Personal Power and Credibility

Authority carries a certain positional power. A title grants a person some power and authority, but even that has its limits. To meet goals and get results requires developing a sense of personal power that goes beyond the job description and that print on the business card. Personal power stems from personal credibility, influence, and political savvy. Even those with the most humble job titles can know how to get things done. In this course, you'll learn how developing personal power and credibility, and using them for building trust with your coworkers and organization, allows you to increase your influence at work and reach your goals.

7 videos | 12m Assessment Badge PMI PDU

Building Personal Power through Influence

Getting things done in the business world requires more than simply issuing orders. And most of us don't have the titles or authority to issue them in the first place. Along with being credible and building trust, you get results without direct authority by using persuasion and influence. Effective persuasion methods and influencing skills are the difference makers for getting results, with or without positional authority. This course will help you engage and enlist others in getting things done without the resort of formal power. It explores persuasion techniques and ways to promote influence through effective communication, reciprocity, the exchange of professional 'currencies', and persevering through resistance.

9 videos | 19m Assessment Badge PMI PDU

Writing Effective E-mails and Instant Messages

Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you'll learn some tried and tested guidelines for writing emails. You'll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

7 videos | 17m Assessment Badge

Become a Great Listener

Communication is a two-way process - while one person provides information, another must not only understand what is meant, but also show that they're being receptive to that information. This requires strong listening skills - a vital asset in any business environment. In this course, you'll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You'll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You'll also learn how to ask the right questions to ensure that you understand what is being communicated.

6 videos | 15m Assessment Badge PMI PDU

FREE ACCESS

COURSES INCLUDED

Planning Meetings Fit for Purpose

Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time? Maybe the meeting wasn't relevant to you or it wasn't presenting the information in an engaging way. Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile. In this course, you'll discover a process for preparing effective meetings by establishing a clear purpose and objectives. With the right people and agenda, and solid prep work, you're nearly there! If you struggle to start meetings on the right note, this course can help you get the most out of them, saving you valuable time.

7 videos | 15m Assessment Badge PMI PDU

Running Meetings in Better Directions

Have you ever attended a meeting or presentation that left you feeling frustrated? Despite their reputation for sometimes wasting time, meetings remain one of the most effective tools for sharing information, presenting ideas, and making decisions - if facilitated well. Meetings can be very productive; many issues can be resolved, and participants can feel grateful they attended. In this course, you'll learn how to kick off meetings and how to ensure maximum participation and buy-in. Then you'll be introduced to what to do when meetings go off track, when to intervene, and how to deal with productivity problems. You'll also learn how to close and follow up on a meeting.

7 videos | 16m Assessment Badge PMI PDU

Organizing Your E-mail

In the modern business environment, it's easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up, you need strong communication skills to sort, file, respond to, or delete all emails that you receive during your business day. In this course, you'll learn some vital communication techniques for managing and writing emails effectively. The course covers email etiquette tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. You'll also explore how to recover important information should you lose an email.

7 videos | 17m Assessment Badge

Make The Time You Need: Get Organized

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. In this course, you'll discover how schedule management can help you regain control of your time. You'll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you'll learn how to create practical to-do lists and keep them relevant and realistic.

7 videos | 18m Assessment Badge PMI PDU

Organize Your Physical and Digital Workspace

Organizing your physical and digital workspaces is a great way to be more productive. When you declutter your workspace, you can improve many aspects of your work day, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspaces. You'll learn the rewards of organizing your workspace and find out what a productive workspace looks like. You'll learn how to use your organization skills to manage your digital workspace. And finally, you'll find out how to make your new clutter-free life last by making organization a habit.

8 videos | 20m Assessment Badge PMI PDU

Avoid Procrastination by Getting Organized Instead

Procrastination reduces your productivity while causing you stress at the same time. Procrastinating is a habit that causes urgent and difficult tasks to pile up as you studiously avoid them. Developing and applying organization skills, you can declutter your schedule and avoid putting off work that demands your attention. In this course, you'll learn about the reasons people procrastinate, and the benefits of organizing your time. You'll learn how to build self-discipline and combat time wasters, as well as how to bring more organization to your day. And finally, you'll explore how to set priorities and how to say no when you need to.

7 videos | 17m Assessment Badge PMI PDU

FREE ACCESS

COURSES INCLUDED

Agile Project Scheduling and Monitoring

Wouldn't it be great if projects managed themselves once you got them started? But this isn't the case. Successful Agile project management involves adequate scheduling and monitoring, which helps identify any adjustments that need to be made, and ensures effective time management. In this course, you'll learn about managing projects with Agile project scheduling activities like setting work in progress limits and implementing project buffers. This course also covers recommended project time management processes for monitoring and tracking progress at both the iteration and project levels. This course also introduces you to key risk management and product quality, testing, and integration strategies you can use when managing Agile projects to help ensure your project creates and maintains the intended value as it progresses. This course is one of a series in the Skillsoft learning path that covers the objectives for the PMI Agile Certified Practitioner (PMI-ACP)(r) exam. PMI-ACP is a registered mark of the Project Management Institute, Inc.

10 videos | 44m Assessment Badge PMI PDU

Creating a Project Schedule and Budget

As a project manager, once your project scope has been clearly defined, it's time to estimate and plan. Drawing on information from the initiation phase, you must now determine how much time and money will be required to meet objectives and complete the project. In this course you will learn how to develop the project schedule and cost baselines for your project budget, and use them to monitor and measure performance throughout the project.

7 videos | 23m Assessment Badge PMI PDU

Deep Dive into the Project Schedule (2021 Update)

Project management, in part, means time management. Your project characteristics, scope, and available resources will all play a role in defining the schedule activities and milestones, but it's up to you to create and maintain the schedule for efficient progress. In this course, you'll explore the planning and management of the project schedule from traditional and Agile project management perspectives. You'll learn about creating a schedule management plan, the use of Gantt charts, product roadmapping, and forward and backward passing. You'll also learn about Agile-specific processes like Scrum, product backlog, and sprint planning.

9 videos | 49m Assessment Badge PMI PDU

Aligning Goals and Priorities To Manage Time

Too much to do and too little time? Everything is urgent? Modern technology means our employers can reach us 24/7, so schedule management and goal setting are more important than ever. When you're under pressure to deliver, you need to know your priorities. Meeting targets and achieving goals consistently regardless of the business situation isn't easy. And this means managing your time effectively. In this course, you'll learn about aligning each goal with your employer's expectations, clarifying your goals, and prioritizing your most important work. You'll also learn how to ask questions to clarify goals, and how to establish and schedule priorities based on these goals.

6 videos | 17m Assessment Badge PMI PDU

Saving Time by Setting Goals

When goals and targets seem to shift daily and there's never enough time to get everything done, it's hard to achieve goals consistently. Good time management will help you work smarter - not harder - so that you get more of the important things done in less time. The first step in working smarter is making sure you're going in the right direction. In this course, you'll learn how to accomplish more through effective time management. You'll learn why it's important to align your goals with your company's goals, and how to do it. You'll also learn how to differentiate between urgent and important tasks, how to pivot between conflicting priorities, and how taking the time to make improvements can save you time in the long run.

6 videos | 23m Assessment Badge

FREE ACCESS

COURSES INCLUDED

Getting to the Root of a Problem

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

7 videos | 17m Assessment Badge PMI PDU

Defining Alternative Solutions to a Problem

Before you start looking for solutions to a problem, it's helpful to know what people want in an ideal world. This will give you some direction and aid in the strategic thinking needed to create alternative solutions. In this course, you'll learn how to define ideal states and generate and evaluate problem solutions. You'll also learn how to recognize and avoid common pitfalls when solving problems.

6 videos | 14m Assessment Badge PMI PDU

Choosing and Using the Best Solution

When the time comes to make a final, critical decision, you need to be able to understand the reasons for making that decision, as well as its possible consequences. You must also assess the effectiveness of your decisive action in solving a particular organizational problem. In this course, you'll learn techniques for making decisions based on key criteria, such as costs, time constraints, and organizational goals. You'll explore different decision-making styles, and how each can help in problem solving. You'll also learn how to plan, manage, evaluate, and celebrate solution implementation.

6 videos | 15m Assessment Badge PMI PDU

Solve Problems Using Systems Thinking in the Workplace

Systems thinking allows you to understand how systems work, as well as your role in them. Systems thinking affords you the ability to see the interrelationships among all events, putting you in a better position to address problems.

6 videos | 19m Assessment Badge PMI PDU

Resolving Workplace Conflict

A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.

7 videos | 24m Assessment Badge PMI PDU

The First Steps in Negotiating

In the business environment, one of the most prized skills is the art of negotiation. Whether it's agreeing prices with suppliers, setting deadlines with clients, or getting a raise from a manager, strong negotiation skills are a must, and are often the deciding factor between success and failure. In this course, you'll learn how to sharpen your negotiating skills through effective preparation and by focusing on the important issues at hand. You'll explore the tools that will help you communicate for success. You'll also learn common best practices for countering ineffective negotiation techniques, and for overcoming negotiation challenges.

6 videos | 15m Assessment Badge PMI PDU

FREE ACCESS

COURSES INCLUDED

Basic Accounting Concepts for Non-financial Professionals

Finance and accounting are at the heart of every business. Even if your role isn't directly related to finance, your activities may still have financial implications. This course explains the basics of finance for non-finance professionals, and covers key accounting and finance essentials and concepts: the basic accounting equation, accrual-based accounting, and basic accounting principles. It explores business finance, including how business transactions affect financial statements and the bottom line. You'll walk through the four-step accounting process, and you'll learn the fundamental principles of cash flow management and the four types of financial risk.

9 videos | 25m Assessment Badge PMI PDU

Basic Budgeting for Non-financial Professionals

It's not only the Finance department that needs to understand budgeting and finance essentials. Given the importance of finance for non-finance professionals, it's in everyone's best interest to have some basic knowledge of one of the most important aspects of business finance - budgeting. In this course, you'll learn to identify the characteristics of an effective budget, the stages in planning one, and how to distinguish between budgets types. You'll also explore budgeting concepts and techniques such as historical and zero-based budgeting, variance analysis, capital budgeting, and performing budgeting calculations.

9 videos | 23m Assessment Badge PMI PDU

Comprehending Financials: A Guide to Financial Statements

To maintain your company's finances, you need a strong knowledge of business finance. And to improve the financial well-being of your company, it's vital to understand key financial statements, such as the Income Statement, Cash Flow Statement, and Balance Sheet, as these will hint at problems and possible solutions. This course will give you an overview of these three statements. You'll also explore typical examples of financial statements, learn how each financial statement relates to the other, and discover what each one indicates about your company's financial position.

9 videos | 24m Assessment Badge PMI PDU

Financial Statement Analysis for Non-financial Professionals

Financial analysis helps you understand your organization's business finance, as well as its strengths and weaknesses. This course explains finance for non-finance professional in easy-to-understand language, with a specific focus on financial statements. You'll learn about methods for analyzing financial statements from the perspective of a non-financial professional. You'll explore the concept of the Time Value of Money. You'll also examine how to use common financial ratios for profitability, efficiency, liquidity, and solvency, and study percentage calculations. Finally, you'll be introduced to vertical and horizontal analysis.

9 videos | 26m Assessment Badge PMI PDU

Recording, Posting, and Balancing the Books

If your organizational role is related to accounting or finance, you'll most likely need solid financial acumen and a strong grasp of the accounting basics of recording, posting, and balancing your organization's books. In this course, you'll learn financial essentials related to bookkeeping, such as the steps in the accounting cycle that happen after transactions have been identified and analyzed. You'll learn how to carry out vital financial management activities, including how to make general and special journal entries, and how to post those transactions to accounts in the general and subsidiary ledgers. You'll also learn how to prepare trial balances and make adjusting entries.

9 videos | 21m Assessment Badge

Preparing Financial Statements and Closing Accounts

Developing your financial acumen is a must in today's economy, and improving your knowledge of accounting basics and financial management is a good first step. In this course, you'll explore the financial essentials that will enable you to understand key steps in the management of finance within the accounting cycle. You'll learn how, once you've worked your way through recording transactions and posting to ledgers, you're ready to start preparing financial statements. You'll learn about Income Statements, Balance Sheets, Cash Flow Statements, and how they're interrelated. You'll also learn about the steps involved in closing accounts.

9 videos | 23m Assessment Badge

FREE ACCESS

COURSES INCLUDED

Developing Personal Accountability

If your manager's approval isn't quite enough to motivate you to put in that extra effort you need to get ahead, then maybe you're ready to work on your personal accountability. Everyone must answer to an inner manager - an internal voice that tells you whether the job is done as well as you can do it. Choosing personal accountability means earning the approval of that inner manager. In this course, you'll learn the behaviors of accountable professionals, including stating commitments clearly and following through. You'll also learn how some very common behaviors, like making excuses and blaming others, work against accountability. The elements of an action plan for developing personal accountability are provided. Finally, you'll learn how the members of a team can improve their accountability together.

7 videos | 19m Assessment Badge

Using Business Etiquette to Increase Your Professionalism

Business etiquette isn't just about getting and doing things right, it's about sending a message of professionalism and respect to superiors, fellow team members, and clients. When you are professional, polite, and appropriate in the workplace, you are taken more seriously. In this course, you will learn about the key components of business etiquette and how they apply in physical and remote office settings. You'll learn the reasons that dressing professionally can benefit your career and the importance of maintaining an orderly and professional work environment. You'll also be introduced to actions that ensure your communications such as emails, texts, work chat, social media, and video conferencing are at their most professional and polite. Finally, you will learn how tenets of business etiquette can be applied outside of the office environment at offsite events, business meals, and work socials.

7 videos | 23m Assessment Badge

Taking Responsibility for Your Accountability

Accountability is a mindset - a way of thinking about how to take responsibility for your life and ownership of your decisions. Accountability tends to drive success; it is action-oriented and geared toward constant improvement. In this course, you will learn how to develop a framework for personal accountability. From the foundations of a framework to daily practices and sustained momentum, this course will help you take ownership of your goals and live your values.

7 videos | 24m Assessment Badge

Making the Most of Making Mistakes

Everyone makes mistakes, but knowing how to handle them well can turn potential failure into a success. The secret is to learn to view errors and opportunities to learn, developing a growth mindset, and applying what you've learned in order to mitigate against future mistakes. In this course, you'll learn to identify when mistakes can be opportunities for personal improvement and how mistakes can be avoided. You'll also learn how mistakes can drive improvements, as well as techniques to mitigate and learn from mistakes.

6 videos | 21m Assessment Badge

Keeping Business Calls Professional

In business, one of the oldest communication tools is still among the most important - the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

7 videos | 18m Assessment Badge

Becoming an Accountable Professional

Unless you're the sole owner and proprietor, everyone in a business answers to someone else. From the CEO to the temp in accounting, every employee has someone they're accountable to. But the judgment and approval of the boss isn't enough, by itself, to make a job rewarding. Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them. Further, personal accountability is also key to successful business networking. It's a necessary part of building trust and relationships. In this course, you'll learn how to listen to your inner boss, focus on meeting your internal standards, and apply them to your work, your goals, and your future.

8 videos | 22m Assessment Badge PMI PDU

Becoming Your Own Best Boss

Have you ever tried managing yourself? Perhaps you could be the best boss you've ever had. Through self-development techniques and continuous learning, you can develop attitudes and skills that empower you. You can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. This course focuses on learning attitudes and behaviors that promote personal development. You'll learn to recognize and overcome negative self-talk, to develop your initiative and become self-empowered, and to take control of your own personal self development by honing in on your strengths and opportunities for improvement.

9 videos | 21m Assessment Badge PMI PDU

Becoming More Professional through Business Etiquette

Discover ways to project a professional image, both in your appearance and in your workspace décor. Learn to ensure your personal activities, including your social media presence, don't negatively impact your work reputation.

5 videos | 15m Assessment Badge PMI PDU

Developing a Personal Accountability Framework

You are juggling a lot of competing tasks. Meeting deadlines, production targets, and business objectives are serious responsibilities. It's tempting, at times, to find easy ways out of fulfilling them, or to use excuses as to why you can't. But to be accountable is part of being a professional. Demonstrating your personal and professional accountability is key to your ongoing success. Building accountability is a process of showing that you're a reliable, organized, and dedicated person, and further, ensuring accountability means taking ownership of your responsibilities. In this course you'll learn how to show leadership accountability, implementing strategies for setting goals, developing an action plan, and seeing all those competing tasks through to completion.

7 videos | 20m Assessment Badge PMI PDU

FREE ACCESS

The Power of Professionalism makes a compelling case for why, in an age of globalization and high-tech innovation, professionalism remains the single most important attribute that sets individuals and businesses apart from their competition. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

10m 34s By Bill Wiersma

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IT Skills & Salary Report

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Executive Assistant Journey

Administrative Support

Communication Skills

Organizational Skills

Scheduling Planning

Problem Solving

Basic Finance

Business Etiquette & Professionalism

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