American Airlines Success in Safety Standards
About This Episode
When your company’s mission is to lift people thousands of feet in the air and transport them hundreds of miles, there is no room for human error. The cabin crew says prepare for takeoff and customers snap into their seat belts. But have you ever thought about the safety measures and in-depth training behind every pilot’s instruction or mechanic’s check list to get airplanes safely in the air?
In this episode of The Edge, we will hear from Kari McClure, Director of Learning Experience, about American Airlines’ compliance regulation training – from pilot certification to dangerous goods handling training for check in agents and sanitation requirements for crew. At American Airlines every nuanced training, regulation and compliance read and sign is implicitly kept up to date, filed and available in real time as meticulous as pilots check lists.
About Our Guest
Kari McClure is the Director of Learning Experience for American Airlines. She has a wealth of operational, leadership and training expertise that has been developed over an extensive career at American. Her current role includes responsibility for multiple teams who liaise with business units to identify, design, and develop training and learning programs for the enterprise. They also partner closely with the leadership development team to facilitate design and delivery of instructor-led programs. Her teams lead work to bring governance and a consistent learner lens to all the functional training teams. In addition, she has oversight and administration of American’s LMS and the operations at the AA Training Center.
Kari earned her Bachelor’s degree from Baylor University along with a Secondary Education degree. She has been active in community work and developed curriculum and training plans for non-profit organizations.
About Our Host
As Chief Marketing Officer, Michelle Boockoff-Bajdek (BB) leads a global marketing organization focused on helping companies unlock the hidden value inside their greatest asset – their people.
In her role, Michelle is responsible for the company’s marketing strategy to drive growth, generate awareness, and drive demand for Skillsoft solutions among learners, customers, and partners. She oversees all key functions, including customer marketing, corporate communications, demand generation, marketing operations and business development. Most importantly, she serves as the company’s brand evangelist, helping to build a vibrant community of passionate learners.
Prior to Skillsoft, Michelle held several executive roles in the high tech sector, most notably as the CMO of IBM Watson, where she was responsible for marketing the company's artificial intelligence (AI) products and solutions. Michelle also served as the global head of marketing for The Weather Company, an IBM Business, where she helped companies understand how to anticipate, plan for and ultimately make better decisions - with greater confidence - in the face of weather.