How to Build a True Learning Culture
About This Episode
Ben Sieke, Director of Talent Development and Learning for Delta Dental of California and affiliates is passionate about championing a culture of learning, and implementing the infrastructure needed to do so. For Delta Dental, this has required a mindset shift, recognizing that learning isn’t just a “nice to do,” but something the organization can’t afford not to do. Much like the actual process of learning, developing a strong culture of learning is a journey – it can’t be built in a day. In this episode, Ben shares more about Delta Dental’s journey to become a champion of learning among its workforce. He also reflects on the importance of workplace relationships, and how strengthening these relationships can lead to transformation for both individuals and the larger organization.
Interested in learning more?
- Be sure to listen to part one of Ben’s conversation, where he shares how Delta Dental developed a customized learning program for its customer service representatives, leading to increased customer satisfaction and net promoter ratings.
About Our Guest
Ben Sieke is Talent Development and Learning at Delta Dental of California. Ben leads a national team of learning and development professionals, including facilitators, instructional designers, program managers and others, that develop, deliver, and manage learning programs for Delta Dental employees. He and his team take a consulting approach when working with internal clients and other human resources partners to develop and execute enterprise and divisional learning strategies in support of personal and professional employee development, both in our employees’ current roles and throughout their careers at Delta Dental.
Ben, who has more than a decade of experience in corporate training and human resources, joined Delta Dental in 2019 as a Senior Organizational Effectiveness Consultant. He was subsequently promoted to Manager of Talent Development and Learning later that year, and again promoted to Director of Talent Development and Learning in early 2020.
Prior to joining Delta Dental, Ben served as Director of Field Human Resources and Manager of Learning Programs at Guitar Center between 2016 and 2019. Ben has also held roles on the global learning and development teams at MUFG and at Weight Watchers. Ben has been a certified Master Trainer since 2013.
An active member of the professional learning and development community, Ben served as President of the Association for Talent Development, Los Angeles Chapter, from 2017 to 2019.
About Our Host
As Chief Marketing Officer, Michelle is responsible for the leading global marketing strategy for the Skillsoft group of companies, focused on driving growth, generating brand awareness and increasing demand for Skillsoft’s solutions among learners, customers and partners. Since joining the company in 2019, she has overseen customer marketing, corporate communications, demand generation, marketing operations and business development.
Michelle brings more than 25 years of marketing, branding and strategy experience to her role. Prior to Skillsoft, she held several executive positions of increasing responsibility in the high-tech sector, including as Chief Marketing Officer of IBM Watson, where she was responsible for marketing the company's artificial intelligence (AI) products and solutions. Michelle also served as the Global Head of Marketing for The Weather Company, an IBM Business, where she helped companies understand how to anticipate, plan for and ultimately make better decisions – with greater confidence - in the face of weather.
Michelle holds a Master's of Science from Simmons University.