IT Operations Awareness (Entry Level)

  • 20m
  • 25 questions
The IT Operations Awareness benchmark will measure your ability to recognize key terms and concepts related to key IT Operations concepts. You will be evaluated on different cloud services, backing up of data, 5g concept, and key networking concepts. A learner who scores high on this benchmark demonstrates that they have the skills related understanding key IT Operations terminology and concepts.

Topics covered

  • define appropriate service levels
  • describe common tools used for packaging and releasing services and releases
  • describe considerations when backing up BYOD devices
  • describe how technical staff, including wireless and structural engineers, support staff, and technicians play a vital role in the deployment and operations of mobile networks, like 5G
  • differentiate between different tools used to automate functions
  • differentiate between Network Address Translation (NAT) and Port Address Translation (PAT)
  • differentiate between on-premise and cloud deployments
  • differentiate between SRE and DevOps
  • differentiate between TIA/EIA-568A and TIA/EIA-568B copper termination standards
  • identify and classify assets such as PII, PHI, and proprietary data
  • identify the standards organizations involved in defining the underlying protocols and performance thresholds of mobile communication systems
  • outline the devices, applications, protocols, and services that function at the network layer
  • outline the devices, applications, protocols, and services that function at the physical layer
  • provide an overview of Desktop Analytics
  • provide an overview of Service Level Objectives
  • provide an overview of Site Reliability Engineering
  • provide an overview of the different types of backups
  • provide an overview of the IaaS service model
  • provide an overview of the PaaS service model
  • provide an overview of Windows Group Policy
  • recall the various components of a modern cellular mobile communications network and how they interact with each other
  • recognize the benefits of using a storage area network (SAN)
  • recognize the differences between IPv4 and IPv6 and the benefits of each
  • recognize the importance of upgrading and patching systems
  • use the Backup and Restore feature and describe how it differs from the File History feature