Multi-cloud Awareness (Entry Level)

Topics covered

• classify the benefits of multi-cloud and hybrid cloud and identify the challenges faced by enterprises when transforming to hybrid and multi-cloud architectures
• compare the differences between hybrid, on-premises, and single cloud deployment solutions
• describe the prominent use cases that illustrate how hybrid cloud solutions can help solve business challenges faced by enterprises
• differentiate between support mechanisms for traditional technical systems and support systems for hosted or cloud platforms and applications
• list the benefits of Operational Level Agreement and Root Cause Analysis in eliminating reoccurring support issues in enterprise applications that are deployed in multi-cloud environments
• list the essential components of Cloud Infrastructure and the various Service Models that a Support Engineer must be familiar with in order to be able to provide Technical Support to Cloud Consumers
• outline the process of enabling DevOps in a hybrid cloud environment
• recall the various types of failover that can be adopted to manage system failures while ensuring SLA fulfilment for the end users
• recognize elements that should be considered when planning and designing end-to-end support systems for the enterprise
• recognize the benefits of modernizing traditional or legacy systems to multi-cloud architecture using CloudOps best practices
• recognize the critical challenges faced by enterprises when implementing a hybrid cloud environment with DevOps practices
• recognize tools that can be used to define collaborative platforms to enable robust technical and operational support systems
• specify strategies that can be employed to migrate from legacy to CloudOps and recognize best practices and principles that can be adopted for productive legacy system upgrades
• specify the benefits of Perceived Organizational Support and recognize the organizational structure that can be adopted to support mature multi-cloud deployments