Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

  • 1h 33m 59s
  • Harvard Business Review
  • Gildan Media
  • 2023

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mindset
  • Untangling the problem together
  • Agreeing on a way forward

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About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

In this Audiobook

  • Chapter 1 - What Makes a Conversation Difficult?
  • Chapter 2 - Think It Through
  • Chapter 3 - Prepare for the Difficult Conversation
  • Chapter 4 - Conduct the Conversation
  • Chapter 5 - Follow Through
  • Chapter 6 - Become a Better Communicator
  • Learn More


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