Difficult Conversations: How to Discuss What Matters Most

  • 6h 46m 38s
  • Bruce Patton, Douglas Stone, Sheila Heen
  • The Random House Audio Publishing Group
  • 1999

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

In this Audiobook

  • The Problem
  • Sort Out the Three Conversations
  • The “What Happened?” Conversation
  • Stop Arguing About Who's Right: Explore Each Other's Stories
  • Don't Assume They Meant It: Disentangle Intent from Impact
  • Abandon Blame: Map the Contribution System
  • The Feelings Conversation
  • The Identity Conversation
  • What's Your Purpose? When to Raise It and When to Let Go
  • Getting Started: Begin from the Third Story
  • Learning: Listen from the Inside Out
  • Expression: Speak for Yourself with Clarity and Power
  • Problem Solving: Take the Lead
  • Putting It All Together


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