Difficult Conversations: How to Discuss What Matters Most

  • 6h 46m 38s
  • Bruce Patton, Douglas Stone, Sheila Heen
  • The Random House Audio Publishing Group
  • 1999

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

In this Audiobook

  • The Problem
  • Sort Out the Three Conversations
  • The “What Happened?” Conversation
  • Stop Arguing About Who's Right: Explore Each Other's Stories
  • Don't Assume They Meant It: Disentangle Intent from Impact
  • Abandon Blame: Map the Contribution System
  • The Feelings Conversation
  • The Identity Conversation
  • What's Your Purpose? When to Raise It and When to Let Go
  • Getting Started: Begin from the Third Story
  • Learning: Listen from the Inside Out
  • Expression: Speak for Yourself with Clarity and Power
  • Problem Solving: Take the Lead
  • Putting It All Together
SHOW MORE
FREE ACCESS

YOU MIGHT ALSO LIKE

Book Let's Talk About It: Turning Confrontation into Collaboration at Work
Audiobook The Art of Conscious Conversations: Transforming How We Talk, Listen, and Interact
Course Chatter: The Voice in Our Head, Why It Matters, & How to Harness It

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Book 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent
Course Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Book Java: A Beginner's Tutorial, Fifth Edition