Difficult Conversations

  • 2 Courses | 40m 16s
  • 9 Books | 22h 39m
  • 9 Audiobooks | 24h 3m 20s
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
 
Many people avoid difficult conversations. Explore different techniques for handling these situations while preserving your relationships. Difficult conversations at work are inevitable. Avoiding them can lower morale and cause a toxic work environment. It's important to have these conversations, and here you'll learn tips on how to get the ball rolling and have those discussions.

GETTING STARTED

Making Difficult Conversations Meaningful

  • 1m 24s
  • 4m 18s

COURSES INCLUDED

Making Difficult Conversations Meaningful
Difficult conversations can be stressful, evoking strong negative emotions, even becoming unpredictable or unsafe as tensions rise. Handled the wrong way, they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of, and managing, your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course, you'll learn steps to prepare yourself for handling difficult conversations. You'll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally, you'll learn techniques to end difficult conversations on a positive note.
6 videos | 21m has Assessment available Badge
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos | 18m has Assessment available Badge Certification PMI PDU

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BOOKS INCLUDED

Book

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Complete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change.
book Duration 3h 54m book Authors By Richard S. Gallagher

Book

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
With proven techniques you can use right away, this solution-oriented book offers realistic sample dialogues to help you facilitate clear, direct interactions with your employees, helping you sidestep potential awkwardness and meet issues head-on.
book Duration 6h 18m book Authors By Paul Falcone

Book

Defending Your Reputation: A Practical Guide to Crisis Communications
In today's world, a good name can be destroyed in a few hours. This report will guide you through the steps to creating a contingency plan for protecting your reputation in any sort of crisis.
book Duration 1h 35m book Authors By Simon Taylor

Book

The Tackling Difficult Conversations Pocketbook
Showing you how to communicate with authority, clarity and persuasiveness, this book will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.
book Duration 37m book Authors By Peter English

Book

Dealing with the Tough Stuff: How to Achieve Results from Key Conversations, Second Edition
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior - both verbal and nonverbal - and is packed full of practical and pragmatic strategies for managing conflict situations.
book Duration 3h 45m book Authors By Alison Hill, Darren Hill, Sean Richardson

Book

The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs
Drawing on recent discoveries in the neuroscience of learning, this book shows how to ask the kinds of questions that short-circuit the brain's defense mechanisms and habitual thought patterns.
book Duration 2h 28m book Authors By Marcia Reynolds

Book

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
Presenting the tools you need to conquer life's most difficult and important conversations, this book will help you speak your mind safely and gently, yet powerfully and effectively, and achieve positive outcomes.
book Duration 3h 46m book Authors By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan

BOOK SUMMARY

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 8m book Authors By Brené Brown

BOOK SUMMARY

Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time
Drawing on extensive consumer research insights, author Rob Volpe provides a definitive guide on how to rebuild our empathy skills to communicate, engage, and collaborate more efficiently so we can ultimately thrive. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 8m book Authors By Rob Volpe
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AUDIOBOOKS INCLUDED

AUDIOBOOK SUMMARY

Truth at Work: The Science of Delivering Tough Messages
In Truth at Work, author Mark Murphy provides a step-by-step process for having effective, communicative, and honest conversations with another person-your "truth partner"-through conducting Truth Talks. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 21m 41s audiobook Authors By Mark Murphy

AUDIOBOOK SUMMARY

The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs
In the Discomfort Zone, author Marcia Reynolds explains how leaders can manage a difficult conversation and achieve a desired outcome. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 19m 17s audiobook Authors By Marcia Reynolds

AUDIOBOOK SUMMARY

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change
The Truth Doesn't Have to Hurt expertly guides you in giving and receiving criticism, including how to benefit from it and how to give useful criticism in return. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 21m 31s audiobook Authors By Deb Bright

AUDIOBOOK SUMMARY

Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Thanks for the Feedback offers practical advice on how to apply many different forms of feedback to your work and continuously improve your performance in a spirit of partnership and mutual learning. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 9m 27s audiobook Authors By Douglas Stone, Sheila Heen

Audiobook

The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs
This audio edition will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.
audiobook Duration 4h 9m 37s audiobook Authors By Marcia Reynolds

Audiobook

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
This audio edition gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career. Read by the author.
audiobook Duration 6h 27m 33s audiobook Authors By Al Switzler, Joseph Grenny, Kerry Paterson, Ron McMillan

Audiobook

Powerful Conversations: How High Impact Leaders Communicate
This audio edition is packed with goal-oriented strategies, tools, and real-life examples from great leaders.
audiobook Duration 7h 41m 27s audiobook Authors By Phil Harkins

Audiobook

Crucial Conversations: Tools for Talking When Stakes Are High
This audio edition gives you the tools to handle life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes.
audiobook Duration 4h 17m 56s audiobook Authors By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan

AUDIOBOOK SUMMARY

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 14m 51s audiobook Authors By Brené Brown
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FREE ACCESS