Difficult Conversations

  • 2 Courses | 1h 20m 27s
  • 8 Books | 22h 31m
  • 10 Audiobooks | 24h 22m 34s
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Many people avoid difficult conversations. Explore different techniques for handling these situations while preserving your relationships.


How to Manage Difficult Conversations

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    How to Manage Difficult Conversations
  • Playable
    When to Have a Difficult Conversation
    2m 55s


How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos | 27m has Assessment available Badge Certification PMI PDU
Expert Insights on Difficult Conversations
Sometimes you have to deal with a difficult conversation; sometimes you have to deal with a difficult person. Either way, knowing how to handle a potentially hurtful situation is better than going in blind.
21 videos | 52m available Badge


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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Complete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change.
Book Duration 3h 54m Book Authors By Richard S. Gallagher


101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges
With proven techniques you can use right away, this solution-oriented book offers realistic sample dialogues to help you facilitate clear, direct interactions with your employees, helping you sidestep potential awkwardness and meet issues head-on.
Book Duration 6h 18m Book Authors By Paul Falcone


Defending Your Reputation: A Practical Guide to Crisis Communications
In today's world, a good name can be destroyed in a few hours. This report will guide you through the steps to creating a contingency plan for protecting your reputation in any sort of crisis.
Book Duration 1h 35m Book Authors By Simon Taylor


The Tackling Difficult Conversations Pocketbook
Showing you how to communicate with authority, clarity and persuasiveness, this book will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.
Book Duration 37m Book Authors By Peter English


Dealing with the Tough Stuff: How to Achieve Results from Key Conversations, Second Edition
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior — both verbal and nonverbal — and is packed full of practical and pragmatic strategies for managing conflict situations.
Book Duration 3h 45m Book Authors By Alison Hill, Darren Hill, Sean Richardson


The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs
Drawing on recent discoveries in the neuroscience of learning, this book shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns.
Book Duration 2h 28m Book Authors By Marcia Reynolds


Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
Presenting the tools you need to conquer life's most difficult and important conversations, this book will help you speak your mind safely and gently, yet powerfully and effectively, and achieve positive outcomes.
Book Duration 3h 46m Book Authors By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan

Book Summary

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Book Duration 8m Book Authors By Brené Brown