Digital Customer Service: Transforming Customer Experience for an On-Screen World
- 5h 35m 15s
- Dan Michaeli, Rick DeLisi
- Gildan Media
- 2021
This book traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
