Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

  • 5h 56m 54s
  • Doug Lipp
  • Recorded Books, Inc.
  • 2014

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?

In this Audiobook

  • Lesson 1: Setting the Stage for Success—The Four Circumstances of the Disney University
  • Lesson 2: Capture Hearts and Minds—It's More Than Mickey Mouse and Donald Duck
  • Lesson 3: It Takes Art and Science—The Attractions Don't Break Down, and Snow White Never Has a Bad Day
  • Lesson 4: Gather Facts and Feelings—Walk the Park
  • Lesson 5: Be Willing to Change or Be Willing to Perish—The Birth of the Disney University
  • Lesson 6: Simplify the Complex
  • Lesson 7: The Honeymoon Will End—Cinderella Castle and Culture Change
  • Lesson 8: Keep Plussing the Show—No Room for Excuses
  • Lesson 9: Beyond Orientation—Executive Development—From Silos to Synergy
  • Lesson 10: The Language of Success—Creating a Culture of Happiness
  • Lesson 11: Give Back
  • Lesson 12: Communicate Globally: Spanning the Gaps—Cultural, Linguistic, and Generational
  • Lesson 13: Work Hard, Play Hard


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