Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

4h 3m 18s
Hesha Abrams, Ken Blanchard
Berrett-Koehler Publishers
2022

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

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Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

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