Holding the Calm: The Secret to Resolving Conflict and Defusing Tension
- 4h 3m 18s
- Hesha Abrams, Ken Blanchard
- Berrett-Koehler Publishers
- 2022


Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.