ITIL 4 High-Velocity IT (HVIT): Your Companion to the ITIL 4 Managing Professional HVIT Certification

  • 4h 8m 14s
  • Claire Agutter
  • IT Governance
  • 2022

ITIL 4 High-velocity IT

If you’ve achieved the ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work toward. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on digital transformation programs.

HVIT is one of the ITIL 4 advanced modules that leads to the MP (Managing Professional) certification. The module is aimed at professionals who are working in fast-paced environments, including adapting service management to work with Lean, Agile, and DevOps.

An excellent supplement to any ITIL 4 HVIT training course

ITIL 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL 4 HVIT module.

The majority of the book is based on the official AXELOS® ITIL 4: High-velocity IT publication and the associated HVIT MP syllabus. It provides students with the information they need to pass the HVIT exam, and help them become a successful practitioner.

Suitable for ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organizations, IT service managers, IT managers, and those in IT support roles.

The guide focuses on:

  • The digital product lifecycle and ITIL operating model
  • High-velocity key behaviors
  • Principles, models, and concepts
  • Ensuring
    • Valuable investments
    • Fast development
    • Resilient operations
    • Assured conformance
  • Exam preparation

A useful tool throughout your career

In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come – long after you’ve passed your exam.

About the Author

Claire Agutter is a service management trainer, consultant, and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech. In 2018 and 2019, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.

Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organization.

Claire has also worked with IT Governance Publishing to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition.

In this Audiobook

  • Introduction
  • Chapter 1 - Introduction to High-velocity IT
  • Chapter 2 - The digital product lifecycle and the ITIL operating model
  • Chapter 3 - HVIT key behaviors
  • Chapter 4 - Principles, models and concepts
  • Chapter 5 - Ensuring valuable investments
  • Chapter 6 - Ensuring fast development
  • Chapter 7 - Ensuring resilient operations
  • Chapter 8 - Ensuring co-created value
  • Chapter 9 - Ensuring assured conformance
  • Chapter 10 - Exam preparation


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