Satisfaction: How Every Great Company Listens to the Voice of the Customer

  • 11m
  • Chris Denove, James D. Power IV
  • Skillsoft
  • 2017
Satisfaction provides the basics you can use to identify the important issues fundamental to customer-focused marketing. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

YOU MIGHT ALSO LIKE

Journey Content Marketing Manager Journey
Rating 5.0 of 3 users Rating 5.0 of 3 users (3)
Channel Serving Digital Customers
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
Book Scaling Customer Success: Building the Customer Success Center of Excellence

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Book Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits, Second Edition
Audiobook The Future of Decision Making: How Revolutionary Software Can Improve the Ability to Decide
Audiobook Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone