A Culture of Service: Creating Superior Customer Service That Lasts!
- 1h 7m
- David E. Reed
- CornerStone Leadership Institute
- 2007
Two things ultimately separate successful organizations from all others ... leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization.
About the Author
David Reed attended Texas A&M University where he received degrees in Chemical Engineering and Computer Science. Prior to founding Customer Centered Consulting Group, Inc., he served with Andersen Consulting, Exxon and Walt Disney World.
In this Book
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Take Care of the Small Things
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Great Service Starts Within
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Training and Development
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Employment Empowerment
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Customer Feedback Loop
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Accountability
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Guest Recovery
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Responsiveness—A Culture of Speed
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Teamwork
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Good, Better, Best!
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Flexibility and Common Sense
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Respect the Customer
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Reaching the Top and Holding On!
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Customer Service Culture Assessment
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