Building Relationships for Success in Sales: Study Guide, Student Edition

  • 27m
  • GTS Learning
  • Courseware Company Ltd.
  • 2013

No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

In this Book

  • Course Overview
  • Focusing on Your Customer
  • What Influences People in Forming Relationships?
  • Disclosure
  • How to Win Friends and Influence People
  • Communication Skills for Relationship Selling
  • Non-Verbal Messages
  • Managing the Mingling
  • The Handshake
  • Small Talk
  • Networking
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