Dealing with Difficult People in a Week: How to Deal with Difficult People in Seven Simple Steps
- 1h 32m
- Brian Salter, Naomi Langford-Wood
- Hodder & Stoughton Ltd
- 2016
The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
About the Authors
Naomi Langford-Wood and Brian Salter have experienced difficult people across five continents, and their books on dealing with difficult people have sold over 50,000 copies. Brian now works for China Central TV in Beijing, and Naomi is a consultant based in England.
In this Book
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Sunday—Understanding Yourself
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Monday—Different Styles of Behaviour
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Tuesday—Coping with Different Problem People
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Wednesday—Managing Conflict Situations
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Thursday—Basic Communication Skills and Body Language
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Friday—How to Say no and Deal with Difficult Clients
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Saturday—You're in Control Now
