Interpersonal Communication Skills in the Workplace, Second Edition
- 2h 56m
- Jeffrey H. Davis, Perry McIntosh, Richard Luecke
- AMACOM
- 2008
Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the course, the authors provide assessments, exercises, and Think About It sections that offer students numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal.
Course Objective: Prepare readers to communicate effectively, both within their organizations and in whatever business or professional situations they encounter.
Selected Learning Objectives:
- Solve common communication problems.
- Communicate with different personality types.
- Read non-verbal cues.
- Improve listening skills.
- Give effective feedback.
- Be sensitive to cultural differences in communication.
In this Book
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The Importance of Effective Communication
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Communicating in the New Workplace
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Barriers to Communication—and How to Overcome Them
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Communicating with Different Personality Types
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Verbal Communication
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Nonverbal Communication
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Developing Listening Skills
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Giving and Receiving Feedback
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When You Aim to Persuade
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Techniques that Generate New Ideas and Solutions
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Communicating in the Multicultural Workplace
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Online Resources
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Post-Test
