Introducing SAP S/4HANA Service

  • 48m
  • Noboru Ota
  • Rheinwerk Publishing Inc.
  • 2021

See how SAP has combined the best parts of SAP ERP and SAP CRM to create service management with SAP S/4HANA! Dig into master data for materials and assets, maintenance objects, customers, and condition records. Then explore order management, maintenance plans and contract management, service request management, and analytics. Wrap up with a preview of SAP S/4HANA Service deployment and planned features. Future proof your in-house and on-site service management!

  • Learn about servicing installed equipment and in-house repairs
  • Walk through service orders, contracts, requests, and more
  • Compare SAP S/4HANA master data to SAP ERP and SAP CRM

In this Book

  • Service Basics
  • Master Data in SAP S/4HANA Service
  • Service Order Management
  • Service Maintenance Plan and Service Contract Management
  • Service Request Management, Service Quotations, and Packaged Service Offerings
  • Service Monitoring and Analytics
  • Future Innovations
  • What's Next?