ITIL 4 Essentials: Your Essential Guide For the ITIL 4 Foundation Exam and Beyond, Second Edition

  • 1h 54m
  • Claire Agutter
  • IT Governance
  • 2020

ITIL Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate and more.

It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

In this Book

  • Key Concepts of Service Management
  • Service Management Roles
  • All About Services
  • Service Relationships
  • The Four Dimensions of Service Management
  • The Service Value System
  • The SVS: Opportunity, Demand, Value
  • The SVS: Guiding Principles
  • The SVS: Governance
  • The SVS: The Service Value Chain
  • ITIL Practices Introduced
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Service Management Training and Qualifications
  • Multiple-Choice Exam Strategies