Event, Incident, and Problem Management
- 10 Videos | 47m 28s
- Includes Assessment
- Earns a Badge
There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring monitoring and event management. Then you'll discover incident management. Finally, you'll learn about problem management. This course was originally created by Global Knowledge (GK).
WHAT YOU WILL LEARN
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discuss the service management practice of monitoring and event management
describe the different classifications of events
discuss how event management interacts with other practices
discuss the service management practice of incident management
describe incident escalation and resolution -
discuss how incident management can assist as part of the value chain and the service value chain
discuss the service management practice of problem management
describe the general approach to the problem management process
discuss the linkages between problem management and other management practices in planning a response
describe how problem management can assist in the service value chain
IN THIS COURSE
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1.Monitoring and Event Management1m 37sUP NEXT
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2.Event Classifications3m 59s
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3.How Event Management Interacts with Other Practices2m 35s
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4.Incident Management11m 16s
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5.Incident Escalation and Resolution3m 58s
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6.How Incident Management Assists the Value Chain4m 16s
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7.Problem Management2m 47s
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8.The Approach to Problem Management10m 28s
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9.Planning and Interfaces of Problem Management4m 21s
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10.How Problem Management Assists the Value Chain2m 11s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
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