ITIL v3 Foundations Certification Training
- 1h 13m
- Stephen Bajada
- Courseware Company Ltd.
- 2008
This course is designed for all levels of IT Service and Support staff. The course provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At this level, the qualification remains very similar to the ITIL V2 Foundation qualification. Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT Service Support and Delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.
In this Book
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Introduction to ITIL
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Service Strategy
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Service Design
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Service Transition
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Service Operation
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Continual Service Improvement
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Technology and Architecture
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Sample Examination
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