ITIL(r) Foundation Exam Study Guide
- 7h 48m
- Helen Morris, Liz Gallacher
- Sybex
- 2012
The ITIL® (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL® Foundation Exam Study Guide is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL® Foundation syllabus, this guide:
- Clearly explains ITIL® service strategy and guiding principles
- Covers all ITIL® processes, roles, and functions in separate modules
- Describes the ITIL® service lifecycle and how it promotes effective IT services
- Addresses ITIL® standards for service design and development
- Delves into all aspects of the service management processes
- Describes ITIL® standards for building, testing, authorizing, documenting, and implementing new and changed services
- Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
- Features tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more
Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL® Foundation Exam Study Guide puts you on the fast track to obtaining the world's most highly respected IT management certification.
About the Authors
Liz Gallacher has implemented improvement programs based on the ITIL® framework for many different organizations. Liz holds the ITIL® Manager and ITIL® Expert certifications and was a member of the ISEB Managers Certificate Examiners panel.
Helen Morris has implemented improvement programs for a wide variety of organizations, based on IT Service Management best practice. Helen holds the ITIL® Manager and ITIL® Expert certifications. She also holds the ISEB Consultancy certificate, and specializes in service management consultancy. Both Liz and Helen are fully accredited ITIL trainers.
In this Book
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Service Management as a Practice
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Understanding Service Strategy
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Service Strategy Processes
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Understanding Service Design
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Service Level Management: Aligning IT with Business Requirements
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The Other Service Design Processes
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Service Design Roles
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Understanding Service Transition and the Change Management Processes
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Service Transition Processes
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Delivering the Service: The Service Operation Lifecycle Stage
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The Major Service Operation Processes
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The Other Service Operation Processes
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Understanding Continual Service Improvement
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