ITIL(r) Lifecycle Essentials: Your Essential Guide for the ITIL(r) Foundation Exam and Beyond

  • 3h 41m
  • Claire Agutter
  • IT Governance
  • 2013
By addressing processes and concepts not covered in the syllabus, this essential guide goes beyond the information required to pass the ITIL(r) foundation exam to provide practical guidance for newly qualified practitioners entering the real world.