Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

  • 1h 42m
  • Jaideep Motwani, Richard Fleming, Rob Ptacek
  • Business Expert Press
  • 2012
Using a cruise ship as an example, this book demonstrates how key components of both Six Sigma and Lean serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.