Six Sigma Black Belt: Sustaining Improvements

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As a Six Sigma project winds down, a number of activities are undertaken to hold the improvements and gains achieved from the project. For instance, lessons learned from all phases of a project are documented. Efforts are made to replicate and apply improvements to other parts of the organization. Training for process owners and staff is developed and implemented to ensure consistent execution of revised methods and to maintain them. Improved processes are regularly evaluated to identify additional improvement opportunities. And finally, leading and lagging indicators are monitored to ensure processes consistently deliver expected value to the organization. This course will explore the importance of utilizing lessons learned and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training. Project documentation along with different measurement tools used for ongoing evaluation of the improved process will be discussed too. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    determine what a Black Belt should have done differently in scheduling and selecting participants for a postmortem analysis, in a given scenario
    identify the overarching benefit of conducting a postmortem analysis in a Six Sigma project
    recognize the key objectives of conducting and presenting the results of a postmortem
    match examples of planning considerations to the aspect of training they help you to plan
    identify elements that enhance communication in a training session
    identify good practices associated with evaluating and following up on training
  • recognize examples of recommended presentation practices in a given training scenario
    identify the characteristics of effective documentation
    rank four types of documentation according to the documentation hierarchy
    distinguish between types of documentation by recognizing examples of information suitable for each
    recognize how control charts, controls plans, and lagging and leading indicators can be used in monitoring and evaluation
    recognize the best strategy for ongoing evaluation

IN THIS COURSE

  • Playable
    1. 
    Six Sigma Black Belt: Sustaining Improvements
    2m 37s
    UP NEXT
  • Playable
    2. 
    Lessons Learned and the Project Postmortem Analysis
    13m 44s
  • Locked
    3. 
    Conducting a Project Postmortem
    5m 4s
  • Locked
    4. 
    Training Plan Preparation
    23m 33s
  • Locked
    5. 
    Six Sigma Training Presentation and Evaluation
    14m 32s
  • Locked
    6. 
    Documentation Characteristics and Types
    8m 50s
  • Locked
    7. 
    Documentation of Improved Processes
    12m 57s
  • Locked
    8. 
    Process Improvement Evaluation Tools
    23m 17s

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