Problem Management: A Practical Guide

  • 2h 44m
  • Buff Scott III, Jim Bolton
  • The Stationery Office
  • 2016

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

In this Book

  • About This Guide
  • Foreword
  • Problem Management – An ITSM Process
  • Incident and Problem Management Fundamentals
  • Problem Management Activities
  • Problem Management Relationships
  • Organizing for Problem Management
  • Measuring Problem Management
  • Keys to Success

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