Skills for the Administrative Assistant: Study Guide, Student Edition

  • 1h 7m
  • GTS Learning
  • Courseware Company Ltd.
  • 2013

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

In this Book

  • How to Use This Guide
  • Course Overview
  • Personal Best, Professional Best
  • Putting Others at Ease
  • Distorted Thinking
  • The Steps to Feeling Good
  • Understanding Assertiveness
  • Improving Your Assertiveness Skills
  • Communication Skills
  • Asking and Listening
  • Non-Verbal Messages
  • Writing Skills
  • Getting Ahead
  • Self-Management
  • Setting Goals
  • Working as a Team
  • Working with Difficult People
  • Learning to Say No
  • Dealing with Stress
  • Recommended Reading List
  • Post-Course Assessment
  • Personal Action Plan
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