Successful Interviewing
- 3h 49m
- Diane Arthur
- AMACOM
- 2000
Here is the course that can turn non-interviewers into good interviewers—and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This course will help you sharpen such skills as open-ended questioning, active listening, and reading body language—all essential in a variety of management situations. You'll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You'll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging."Which questions can and can't I ask? How should I document an interview?" Because such concerns can trip up even the most experienced business interviewer, you'll find clear guidance on key legal issues and specific do's and do not's dictated by current legislation. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course.
Learn how to:
- Prepare effective interviews
- Build rapport with interviewees
- Ensure legal compliance
- Document interviews
- Take more useful notes
- Construct competency-based questions
- Encourage interviewees to talk
- Improve your listening skills
- Interpret body language
- Interview job applicants, references, and employees
- Manage telephone and written interviews productively
- Coach, counsel, discipline, and evaluate performance more effectively
In this Book
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Interviewing Basics
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Legal Concerns
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Questioning Techniques
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How to Get the Most Out of Every Interview
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Applicant-Related Interviews
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Employee-Related Interviews
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Assessment and Change-in-Status Interviews
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Dealing with Different Applicant Types
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Post-test
