The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

  • 10m
  • Joseph Michelli
  • Skillsoft
  • 2018
The Starbucks Experience addresses issues around poor customer service and offers effective solutions based on the inside secrets of the Starbucks business model. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

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