User Research: Improve Product and Service Design and Enhance Your UX Research, 2nd Edition

  • 4h 44m
  • Stephanie Marsh
  • Kogan Page
  • 2022

Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in their planning and development processes. This book is here to change that.

User experience research, also known as UX research, focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows readers how to use the vast array of user research methods available. Written by one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research.

Covering all the key research methods including face-to-face user testing, card sorting, surveys, A/B testing and many more, the book gives expert insight into the nuances, advantages and disadvantages of each, while also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its second edition, User Research provides a new chapter on research operations and infrastructure as well as new material on combining user research methodologies.

About the Author

Stephanie Marsh (she/they) is a leading UX research professional and currently UX Research Operations Lead at Springer Nature. They are the former Head of User Research and Analysis for the UK Government Digital Service and former Head of Digital Strategy for the UK Ministry of Defence. She was also previously a consultant at Bunnyfoot, a leading UX consultancy in the UK. They have contributed chapters to a range of peer-reviewed texts in related fields and has delivered talks on UX Research, Research Operations and UX strategies at a range of conferences and industry events. She is based in London.

In this Book

  • Introduction—Why is User Research So Important?
  • Planning Your User Research
  • Best Practice in User Research—Who, What, Why and How
  • Getting the Legal and Ethical Stuff Right
  • Setting up for Success
  • Managing User Research Logistics—Agencies, Facilities and Contracts
  • Usability Testing—Observing People Doing Things
  • Content Testing—What Do People Think Your Content Means?
  • Card Sorting—Understanding How People Group and Relate Things
  • Surveys—How to Gauge a Widespread User Response
  • User Interviews—Understanding People’s Experience Through Talking to Them
  • Diary Studies—How to Capture User Research Data Over Time
  • Information Architecture Validation Through Tree Testing—Does the Structure of Your Information Work for Your Users?
  • Ethnography—Observing How People Behave in the Real World
  • Contextual Inquiry—Interviewing People in Their Own Environment
  • A/B Testing—A Technique to Compare Options
  • Getting the Best Out of Stakeholder Workshops
  • Guerrilla Research—Running Fast-Paced Research in the Real World
  • How to Combine User Research Methodologies
  • Content Analysis—Understanding Your Qualitative Data
  • Identifying Themes Through Affinity Diagramming
  • Thematic Analysis—Going beyond Initial Analysis
  • Agile Analysis
  • Analysing Usability Data and Cataloguing Issues and Needs
  • Analysing Data to Create Personas to Communicate User Characteristics and Behaviour
  • Analysing Data to Create Mental Models—Visualizing How User Think and Identify Opportunities
  • Turning Findings into Insights
  • Making Recommendations—How to Make Your Research Findings Actionable
  • Creating Executive Summaries and Detailed Reports to Present Results
  • Using Video Playback to Present Your Research Results
  • Using Journey and Experience Maps to Visualize User Research Data
  • Using Scenarios and Storyboards to Represent the User Journey
  • Using Infographics to Translate Numerical and Statistical Data
  • How to Recommend Changes to Visual, Interaction and Information Design
  • Conclusion


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