Bridging Differences in Cross-cultural Communication

  • 7 videos | 26m 1s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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In today's world, business is global. No matter the industry or sector, the chances that you are working with people from another country or culture are high. Given that business is communication, the ability to communicate successfully across cultures is a mission critical skill. Communicating successfully with people from our own culture, in our own language is challenging enough. When we interact with people from other cultures, the barriers to effective communication are even more pronounced. In this course, you will learn about two principal dimensions of culture that underlie culturally different ways of communicating and learn vocabulary that will allow you to explain differences in communication styles. You will also explore barriers to communicating effectively across cultures and identify ways to overcome them.


  • Discover the key concepts covered in this course
    Recognize key variables included in the concept of culture
    Recognize the benefits of using models of cultural dimensions in intercultural communication
    Identify the impact of context styles and relationship orientations on communication
  • Identify solutions to overcome barriers in cross-cultural business communication
    Recognize best practices for improving your cross-cultural business communication
    Summarize the key concepts covered in this course


  • 47s
    When you work with people from other countries and cultures, the ability to communicate successfully across cultures is a critical skill. In this video, you'll discover the key concepts covered in this course, including how different models can help you in successful cross-cultural communication, by adopting some of the best practices in the field. FREE ACCESS
  • 4m 7s
    Culture helps us understand the world around us. It creates visible and invisible norms that govern how we behave. In this video, you’ll learn how cultures have subjective expectations, and how invisible variables are difficult to change. You’ll also learn the importance of understanding other cultures in appreciating them. FREE ACCESS
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    3.  Modeling the Dimensions of Culture in Communication
    5m 56s
    Models of intercultural communication help you understand cultural differences. In this video, you’ll learn about three such models – Edward Hall’s, Geert Hofstede’s, and Erin Meyer’s. You’ll also learn how these models help you understand and adapt your own and other cultures, and talk about cultural differences using a common vocabulary. FREE ACCESS
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    4.  Framing Communication with Context and Relationships
    5m 4s
    In business, it is vital to understand the characteristics and communication styles of others, which vary from culture to culture. In this video, you’ll learn about the rules applied of communication in high-context, relational cultures and low-context, task-oriented cultures. You’ll also learn how to better understand your co-workers. FREE ACCESS
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    5.  Overcoming Barriers in Cross-cultural Communication
    4m 24s
    Intercultural communication can fail when people lack awareness of and confidence in their own communication styles. In this video, you'll explore solutions for overcoming barriers in cross-cultural business communication, like ethnocentrism, biases, stereotypes, and anxiety. FREE ACCESS
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    6.  Sending the Right Message across Cultures
    4m 14s
    Communication in multicultural contexts can be a challenging task. In this video, you will learn some of the best practices for improving cross-cultural business communication. You’ll learn how understanding your own culture, finding similarities with and respecting other cultures, and adhering to ground rules enable successful intercultural communication. FREE ACCESS
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    7.  Let's Review
    1m 31s
    Understanding cultural models, removing barriers and using best practices have the potential to make intercultural communication successful. In this video, you'll review the key concepts covered in the course Bridging Differences in Cross-cultural Communication. FREE ACCESS


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