Customer Service: Strengthening Your Service Skills

  • 7 videos | 28m 43s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Customer service continues to become a strategic imperative for most organizations today. Experienced CSRs have valuable experience with both hard and soft skills, making this role an ideal launchpad for a career in the business or private sector. This course enables you to determine the most effective means for self-improvement, teaching you the skills to find and practice growth and development opportunities in customer service, in your company and industry, and that give you a deeper sense of personal achievement and satisfaction. In this course, you'll learn how to leverage your interests to boost your skillset. You'll also learn to find and use learning resources that support professional growth, strategies that promote lifelong learning, and how to use that knowledge to build a career development plan. This course was developed with subject matter provided by NueBridge ( which has extensive expertise in customer experience and management across multiple industries around the world.


  • discover the key concepts covered in this course
    recognize key strategies that CSRs should focus on to achieve ongoing success
    identify how to leverage your interests to boost your skillset
    identify learning resources that help support professional growth
  • recognize strategies that promote lifelong learning
    identify best practices for building a career development plan
    reflect on what you've learned


  • 1m 17s
    In this video, you will be introduced to the key concepts that will be covered in this course. You'll discover strategies, actions, and best practices for personal and career development and attaining a lifelong learning mindset. FREE ACCESS
  • 4m 8s
    Customer service roles, and the skills they build, can be a great launchpad for careers in areas as diverse as operations, analytics, human resources, and sales and marketing. In this video, you'll learn about key strategies that CSRs can apply to achieve ongoing success. FREE ACCESS
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    3.  Leveraging Your Interests to Boost Your Skillset
    5m 36s
    Learning and growing are not just for work. Being open to learning and growth pays dividends in every area of your life. Finding a work-life balance is critical for building a healthy life, and having a hobby outside of work can actually help you perform better on the job. In this video, you'll explore ways to leverage your interests to boost your personal and professional skillsets. FREE ACCESS
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    4.  Building Your Database for Professional Growth
    5m 41s
    Personnel decisions are often based on quantifiable and formal standards, like the right degree, or proving your competency with a particular skill. For professionals already in the workforce, surveys consistently show that most continuing professional learning is driven by either the need to gain job-specific knowledge and skills, or personal preferences and interests. In this video, you'll discover learning resources that help support professional growth. FREE ACCESS
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    5.  Developing Skills for Lifelong Growth
    5m 25s
    Ideally, we never stop learning and growing. On both personal and professional levels, lifelong growth is a journey. And wherever your journey takes you, there are some strategies for lifelong learning that can help you along the way. In this video, you'll learn about these strategies to promote lifelong learning. FREE ACCESS
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    6.  Building Your Career Development Plan
    5m 18s
    There is no one right way to build a career. That's why it’s important to take control of where your career is going. It’s prudent to take stock of where you are and where you want to go, and plan how to position yourself to get there. In this video, you'll explore best practices for building a career development plan. FREE ACCESS
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    7.  Let's Review
    1m 17s
    This video summarizes the key concepts covered in the course Customer Service Success: Growing and Learning as a CSR. FREE ACCESS


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