Customer Service: Strengthening Your Service Skills

  • 7 Videos | 36m 13s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Customer service continues to become a strategic imperative for most organizations today. Experienced CSRs have valuable experience with both hard and soft skills, making this role an ideal launchpad for a career in the business or private sector. This course enables you to determine the most effective means for self-improvement, teaching you the skills to find and practice growth and development opportunities in customer service, in your company and industry, and that give you a deeper sense of personal achievement and satisfaction. In this course, you’ll learn how to leverage your interests to boost your skillset. You’ll also learn to find and use learning resources that support professional growth, strategies that promote lifelong learning, and how to use that knowledge to build a career development plan.  This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize key strategies that CSRs should focus on to achieve ongoing success
    identify how to leverage your interests to boost your skillset
    identify learning resources that help support professional growth
  • recognize strategies that promote lifelong learning
    identify examples of best practices for building a career development plan
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Customer Service: Strengthening Your Service Skills
    1m 17s
    UP NEXT
  • Playable
    2. 
    Future-proofing Your CSR Career
    4m 8s
  • Locked
    3. 
    Leveraging Your Interests to Boost Your Skillset
    5m 36s
  • Locked
    4. 
    Building Your Database for Professional Growth
    5m 41s
  • Locked
    5. 
    Developing Skills for Lifelong Growth
    5m 25s
  • Locked
    6. 
    Building Your Career Development Plan
    5m 18s
  • Locked
    7. 
    Let's Review
    1m 17s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.