Confronting Workplace Conflict

Everyone
  • 6 videos | 24m 33s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.

WHAT YOU WILL LEARN

  • discover the subject areas that will be covered in this course
    identify common styles of handling workplace conflict
    recognize methods for adapting your style as needed in response to a conflict situation
  • identify the most appropriate conflict style for a particular situation
    identify ways to achieve the right mindset when preparing for confrontation
    recognize tactics for dealing with difficult people in a conflict situation

IN THIS COURSE

  • 51s
    After completing this video, you will be able to discover the subject areas that will be covered in this course. FREE ACCESS
  • 4m 34s
    After completing this video, you will be able to identify common styles of handling workplace conflict FREE ACCESS
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    3.  Adapting to the Conflict at Hand
    4m 59s
    After completing this video, you will be able to recognize methods for adapting your style as needed in response to a conflict situation FREE ACCESS
  • Locked
    4.  Knowing When to Adapt
    5m 33s
    After completing this video, you will be able to identify the most appropriate conflict style for a particular situation FREE ACCESS
  • Locked
    5.  Preparing for Confrontation
    4m 14s
    After completing this video, you will be able to identify mindsets for confronting conflict FREE ACCESS
  • Locked
    6.  Handling Difficult People
    4m 21s
    After completing this video, you will be able to recognize tactics for dealing with difficult people in a conflict situation FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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