Confronting Workplace Conflict
6 Videos | 32m 3s - Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
WHAT YOU WILL LEARN
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discover the subject areas that will be covered in this course
identify common styles of handling workplace conflict
recognize methods for adapting your style as needed in response to a conflict situation -
identify the most appropriate conflict style for a particular situation
identify mindsets for confronting conflict
recognize tactics for dealing with difficult people in a conflict situation
IN THIS COURSE
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1.Confronting Workplace Conflict51sUP NEXT
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2.Finding Your Conflict Style4m 34s
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3.Adapting to the Conflict at Hand4m 59s
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4.Knowing When to Adapt5m 33s
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5.Preparing for Confrontation4m 14s
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6.Handling Difficult People4m 21s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
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