Core Skills for Site Reliability Engineers: SRE Collaboration & Communication

SRE
  • 14 Videos | 1h 11m 47s
  • Includes Assessment
  • Earns a Badge
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Collaboration is key to getting the most out of your team and ensuring your clients receive their desired service. In this course, you'll learn to collaborate and communicate as an SRE effectively. You'll learn how to run traditional and virtual meetings to ensure maximum effectiveness and productivity, whether it's with customers, internal or external team members, or distributed teams. You'll examine how to plan, carry out, and post-analyze meetings using best practices and sufficient preparation, tailoring these methods to suit the participants and the end-goal. You'll delve into the unique characteristics of different meeting types, such as those for problem-solving or innovation. You'll explore the advantages and challenges of SRE pair programming. You'll then end the course by investigating some helpful collaboration and communication tools.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    describe the importance of communication and collaboration and running effective SRE meetings
    describe best practices when running meetings for SREs
    recognize the importance of communication and collaboration and running effective SRE meetings virtually
    describe the best practices when running virtual meetings for SREs
    list the types of meetings that are useful for an SRE
    describe how pair programming can be an effective collaboration tool for an SRE
  • describe how an SRE can work effectively and collaboratively with distributed teams
    outline best methods for collaborating with external customers
    outline methods for working with external customers to develop and support applications
    describe real-life scenarios in which effective collaboration has helped external customers resolve their technical support issues
    state the types of tools that can be used to develop software with external customers rapidly
    compare the features of various conferencing software that can be used for virtual meetings
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 12s
    UP NEXT
  • Playable
    2. 
    Effective SRE Meetings
    6m 28s
  • Locked
    3. 
    SRE Meeting Best Practices
    6m 2s
  • Locked
    4. 
    SRE Virtual Meetings
    3m 30s
  • Locked
    5. 
    SRE Virtual Meeting Best Practices
    4m 20s
  • Locked
    6. 
    SRE Meeting Types
    5m 47s
  • Locked
    7. 
    SRE Pair Programming
    5m 34s
  • Locked
    8. 
    Working with SRE Distributed Teams
    7m 8s
  • Locked
    9. 
    Customer-focused Collaboration
    6m 5s
  • Locked
    10. 
    Customer-focused Development
    4m 22s
  • Locked
    11. 
    Real-life Customer-focused Development
    5m 53s
  • Locked
    12. 
    Customer-focused Collaboration Tools
    4m 35s
  • Locked
    13. 
    Conferencing Software for Virtual SRE Meetings
    4m 3s
  • Locked
    14. 
    Course Summary
    50s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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Digital badges are yours to keep, forever.

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