Core Skills for Site Reliability Engineers: SRE Collaboration & Communication
SRE
| Intermediate
- 14 videos | 1h 5m 47s
- Includes Assessment
- Earns a Badge
Collaboration is key to getting the most out of your team and ensuring your clients receive their desired service. In this course, you'll learn to collaborate and communicate as an SRE effectively. You'll learn how to run traditional and virtual meetings to ensure maximum effectiveness and productivity, whether it's with customers, internal or external team members, or distributed teams. You'll examine how to plan, carry out, and post-analyze meetings using best practices and sufficient preparation, tailoring these methods to suit the participants and the end-goal. You'll delve into the unique characteristics of different meeting types, such as those for problem-solving or innovation. You'll explore the advantages and challenges of SRE pair programming. You'll then end the course by investigating some helpful collaboration and communication tools.
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
describe the importance of communication and collaboration and running effective SRE meetings
describe best practices when running meetings for SREs
recognize the importance of communication and collaboration and running effective SRE meetings virtually
describe the best practices when running virtual meetings for SREs
list the types of meetings that are useful for an SRE
describe how pair programming can be an effective collaboration tool for an SRE -
describe how an SRE can work effectively and collaboratively with distributed teams
outline best methods for collaborating with external customers
outline methods for working with external customers to develop and support applications
describe real-life scenarios in which effective collaboration has helped external customers resolve their technical support issues
state the types of tools that can be used to develop software with external customers rapidly
compare the features of various conferencing software that can be used for virtual meetings
summarize the key concepts covered in this course
IN THIS COURSE
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1m 12s
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6m 28s
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3. SRE Meeting Best Practices6m 2s
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4. SRE Virtual Meetings3m 30s
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5. SRE Virtual Meeting Best Practices4m 20s
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6. SRE Meeting Types5m 47s
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7. SRE Pair Programming5m 34s
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8. Working with SRE Distributed Teams7m 8s
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9. Customer-focused Collaboration6m 5s
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10. Customer-focused Development4m 22s
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11. Real-life Customer-focused Development5m 53s
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12. Customer-focused Collaboration Tools4m 35s
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13. Conferencing Software for Virtual SRE Meetings4m 3s
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14. Course Summary50s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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