Difficult People: Why They Act That Way and How to Deal with Them

Everyone
  • 10 videos | 19m 21s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative - their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it's vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You'll also discover techniques for dealing with difficult people, and for managing your own emotions.

WHAT YOU WILL LEARN

  • recognize the characteristics of difficult people "types"
    describe the motivations of people who exhibit dominant-controlling behavior
    respond effectively to a dominant-controlling person
    recognize what motivates people who exhibit analytical-obsessive behavior
    predict analytical or obsessive behavior based on typical root causes
  • identify motivations behind the behavior of expressive-impulsive people
    identify appropriate strategies for dealing with expressive-compulsive people
    recognize the traits exhibited by skeptical-negative people
    use strategies to deal effectively with skeptical-negative people

IN THIS COURSE

  • 38s
  • 2m 15s
  • Locked
    3.  Dominant-Controlling People
    1m 40s
    In this video, you will learn how to describe the motivations of people who exhibit dominant and controlling behavior. FREE ACCESS
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    4.  Working with Dominant-Controlling People
    2m 15s
    During this video, you will learn how to respond effectively to a person who is dominant and controlling. FREE ACCESS
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    5.  Analytical-Obsessive People
    2m 2s
    In this video, find out how to recognize what motivates people who exhibit obsessive-compulsive behavior. FREE ACCESS
  • Locked
    6.  Working with Analytical-Obsessive People
    2m 8s
    Learn how to predict analytical or obsessive behavior based on typical root causes. FREE ACCESS
  • Locked
    7.  Expressive-Impulsive People
    1m 43s
    In this video, you will learn how to identify motivations behind the behavior of people who are expressive and impulsive. FREE ACCESS
  • Locked
    8.  Working with Expressive-Impulsive People
    2m 5s
    During this video, you will learn how to identify appropriate strategies for dealing with expressive-compulsive people. FREE ACCESS
  • Locked
    9.  Skeptical-Negative People
    1m 53s
    Discover how to recognize the traits exhibited by skeptical and negative people. FREE ACCESS
  • Locked
    10.  Working with Skeptical-Negative People
    2m 43s
    In this video, you will learn how to use strategies to deal effectively with skeptical or negative people. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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