Difficult People: Why They Act That Way and How to Deal with Them
10 Videos | 29m 51s - Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it’s vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You’ll also discover techniques for dealing with difficult people, and for managing your own emotions.
WHAT YOU WILL LEARN
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recognize the characteristics of difficult people "types"
describe the motivations of people who exhibit dominant-controlling behavior
respond effectively to a dominant-controlling person
recognize what motivates people who exhibit analytical-obsessive behavior
predict analytical or obsessive behavior based on typical root causes -
identify motivations behind the behavior of expressive-impulsive people
identify appropriate strategies for dealing with expressive-compulsive people
recognize the traits exhibited by skeptical-negative people
use strategies to deal effectively with skeptical-negative people
IN THIS COURSE
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1.Difficult People: Why They Act That Way and How to Deal with Them38sUP NEXT
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2.Common Behaviors of Difficult People2m 15s
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3.Dominant-Controlling People1m 40s
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4.Working with Dominant-Controlling People2m 15s
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5.Analytical-Obsessive People2m 2s
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6.Working with Analytical-Obsessive People2m 8s
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7.Expressive-Impulsive People1m 43s
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8.Working with Expressive-Impulsive People2m 5s
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9.Skeptical-Negative People1m 53s
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10.Working with Skeptical-Negative People2m 43s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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