Difficult People: Why They Act That Way and How to Deal with Them

  • 10 Videos | 29m 51s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it’s vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You’ll also discover techniques for dealing with difficult people, and for managing your own emotions.

WHAT YOU WILL LEARN

  • recognize the characteristics of difficult people "types"
    describe the motivations of people who exhibit dominant-controlling behavior
    respond effectively to a dominant-controlling person
    recognize what motivates people who exhibit analytical-obsessive behavior
    predict analytical or obsessive behavior based on typical root causes
  • identify motivations behind the behavior of expressive-impulsive people
    identify appropriate strategies for dealing with expressive-compulsive people
    recognize the traits exhibited by skeptical-negative people
    use strategies to deal effectively with skeptical-negative people

IN THIS COURSE

  • Playable
    1. 
    Difficult People: Why They Act That Way and How to Deal with Them
    38s
    UP NEXT
  • Playable
    2. 
    Common Behaviors of Difficult People
    2m 15s
  • Locked
    3. 
    Dominant-Controlling People
    1m 40s
  • Locked
    4. 
    Working with Dominant-Controlling People
    2m 15s
  • Locked
    5. 
    Analytical-Obsessive People
    2m 2s
  • Locked
    6. 
    Working with Analytical-Obsessive People
    2m 8s
  • Locked
    7. 
    Expressive-Impulsive People
    1m 43s
  • Locked
    8. 
    Working with Expressive-Impulsive People
    2m 5s
  • Locked
    9. 
    Skeptical-Negative People
    1m 53s
  • Locked
    10. 
    Working with Skeptical-Negative People
    2m 43s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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