Difficult People: Why They Act That Way and How to Deal with Them
Everyone
- 10 videos | 19m 21s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative - their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it's vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You'll also discover techniques for dealing with difficult people, and for managing your own emotions.
WHAT YOU WILL LEARN
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Recognize the characteristics of difficult people "types"
Describe the motivations of people who exhibit dominant-controlling behavior
Respond effectively to a dominant-controlling person
Recognize what motivates people who exhibit analytical-obsessive behavior
Predict analytical or obsessive behavior based on typical root causes -
Identify motivations behind the behavior of expressive-impulsive people
Identify appropriate strategies for dealing with expressive-compulsive people
Recognize the traits exhibited by skeptical-negative people
Use strategies to deal effectively with skeptical-negative people
IN THIS COURSE
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38s
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2m 15s
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3. Dominant-Controlling People1m 40sIn this video, you will learn how to describe the motivations of people who exhibit dominant and controlling behavior. FREE ACCESS
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4. Working with Dominant-Controlling People2m 15sDuring this video, you will learn how to respond effectively to a person who is dominant and controlling. FREE ACCESS
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5. Analytical-Obsessive People2m 2sIn this video, find out how to recognize what motivates people who exhibit obsessive-compulsive behavior. FREE ACCESS
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6. Working with Analytical-Obsessive People2m 8sLearn how to predict analytical or obsessive behavior based on typical root causes. FREE ACCESS
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7. Expressive-Impulsive People1m 43sIn this video, you will learn how to identify motivations behind the behavior of people who are expressive and impulsive. FREE ACCESS
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8. Working with Expressive-Impulsive People2m 5sDuring this video, you will learn how to identify appropriate strategies for dealing with expressive-compulsive people. FREE ACCESS
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9. Skeptical-Negative People1m 53sDiscover how to recognize the traits exhibited by skeptical and negative people. FREE ACCESS
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10. Working with Skeptical-Negative People2m 43sIn this video, you will learn how to use strategies to deal effectively with skeptical or negative people. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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