Do We Have A Failure to Communicate?
6 Videos | 24m 10s
- Includes Assessment
- Earns a Badge
- PMI PDU
Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement.
WHAT YOU WILL LEARN
identify the signs of a miscommunicationrecognize how to resolve a miscommunication that has occurredrecognize how to be prepared to deliver bad news
recognize how to effectively communicate messages that are likely to be difficult for your audience to hearrecognize techniques for fixing or improving communications that have broken off
IN THIS COURSE
1.Do We Have A Failure to Communicate?36sUP NEXT
2.Telltale Signs of a Miscommunication3m 19s
3.Resolving Miscommunications without Pain2m 58s
4.Preparing to Deliver Bad News3m 29s
5.Delivering Bad News with Confidence and Empathy2m 49s
6.Making Amends When Communication Shuts Down3m 30s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platformDigital badges are yours to keep, forever.
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