Do We Have A Failure to Communicate?

Everyone
  • 6 videos | 16m 40s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement.

WHAT YOU WILL LEARN

  • Identify the signs of a  miscommunication
    Recognize how to resolve a miscommunication that has occurred
    Recognize how to be prepared to deliver bad news
  • Recognize how to effectively communicate messages that are likely to be difficult for your audience to hear
    Recognize techniques for fixing or improving communications that have broken off

IN THIS COURSE

  • 36s
  • 3m 19s
  • Locked
    3.  Resolving Miscommunications without Pain
    2m 58s
    In this video, find out how to recognize and resolve a miscommunication that has occurred. FREE ACCESS
  • Locked
    4.  Preparing to Deliver Bad News
    3m 29s
    Learn how to recognize when you need to deliver bad news. FREE ACCESS
  • Locked
    5.  Delivering Bad News with Confidence and Empathy
    2m 49s
    In this video, you will learn how to effectively communicate messages that are likely to be difficult for your audience to hear. FREE ACCESS
  • Locked
    6.  Making Amends When Communication Shuts Down
    3m 30s
    During this video, discover how to recognize techniques for fixing or improving communications that have broken down. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

Course Marketing: The Process and Functions that Build Customer Relationships
Course Developing Diplomacy and Tact
Course Customer Service: Discovering Customer Needs

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Course Using Lean to Perfect Organizational Processes
Course Resolving Workplace Conflict
Course Keeping Business Calls Professional