Do We Have A Failure to Communicate?

  • 6 Videos | 24m 10s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement.

WHAT YOU WILL LEARN

  • identify the signs of a  miscommunication
    recognize how to resolve a miscommunication that has occurred
    recognize how to be prepared to deliver bad news
  • recognize how to effectively communicate messages that are likely to be difficult for your audience to hear
    recognize techniques for fixing or improving communications that have broken off

IN THIS COURSE

  • Playable
    1. 
    Do We Have A Failure to Communicate?
    36s
    UP NEXT
  • Playable
    2. 
    Telltale Signs of a Miscommunication
    3m 19s
  • Locked
    3. 
    Resolving Miscommunications without Pain
    2m 58s
  • Locked
    4. 
    Preparing to Deliver Bad News
    3m 29s
  • Locked
    5. 
    Delivering Bad News with Confidence and Empathy
    2m 49s
  • Locked
    6. 
    Making Amends When Communication Shuts Down
    3m 30s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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