Getting to the Root of a Problem

  • 7 videos | 17m 23s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.


  • Identify different types of project stakeholders
    Recognize effective questions for eliciting stakeholder input
    Recognize techniques for gaining trust from project stakeholders
  • Match root causes of problems with the organizational level at which they typically occur
    Identify the key characteristics of 5 whys analysis
    Recall the steps in using a fishbone diagram to investigate the root causes of a problem


  • 38s
  • 3m 10s
    Challenges or problems are a fact of life, in business too. Stepping up to those challenges and making the right business decisions is what creates opportunities for success. How do you even begin solving a problem? In this video, you'll learn how to identify stakeholders and get their input on decisions. FREE ACCESS
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    3.  Getting Stakeholder Input
    2m 24s
    In this video, you will learn how to effectively solicit stakeholder input on the impact of a problem by asking questions. FREE ACCESS
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    4.  Gaining Stakeholder Trust
    2m 43s
    When you involve other people, you have access to more information and it shows them that you care about their input. In this video, you'll explore the key concepts for building trust with stakeholders. FREE ACCESS
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    5.  Investigating Causes of Organizational Problems
    3m 1s
    It's human nature to want to take steps to make things right. For example, if you see someone's arm bleeding the first thing you do is apply pressure to stop the blood flow. However finding the root cause of a problem is important too. In this video, you will learn about the common types and sources of problems at various levels in your organization. FREE ACCESS
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    6.  Uncovering Causes with the 5 Whys Technique
    2m 58s
    During this video, you will discover how to investigate root causes of problems using 5 Whys analysis. FREE ACCESS
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    7.  Uncovering Causes with Fishbone Diagrams
    2m 29s
    For a visual technique to get to the root cause of a problem you can create a fishbone diagram. Like the five whys technique, it lets you drill deeper into a problem to find the root cause. In this video, you'll learn how to use a fishbone diagram to analyze and prioritize causes for your organization's problems. FREE ACCESS


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