Getting to the Root of a Problem

  • 7 Videos | 26m 23s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 745 Likes 745
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

WHAT YOU WILL LEARN

  • identify different types of project stakeholders
    effectively solicit stakeholder input on the impact of a problem by asking questions
    recognize techniques for gaining trust from project stakeholders
  • match root causes of problems with the organizational level at which they typically occur
    recognize how to investigate root causes of problems using 5 Whys analysis
    recall the steps in using a fishbone diagram to investigate the root causes of a problem

IN THIS COURSE

  • Playable
    1. 
    Getting to the Root of a Problem
    38s
    UP NEXT
  • Playable
    2. 
    Identifying Stakeholders
    3m 10s
  • Locked
    3. 
    Getting Stakeholder Input
    2m 24s
  • Locked
    4. 
    Gaining Stakeholder Trust
    2m 43s
  • Locked
    5. 
    Investigating Causes of Organizational Problems
    3m 1s
  • Locked
    6. 
    Uncovering Causes with the 5 Whys Technique
    2m 58s
  • Locked
    7. 
    Uncovering Causes with Fishbone Diagrams
    2m 29s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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