How to Manage Difficult Conversations

  • 7 Videos | 27m 52s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.

WHAT YOU WILL LEARN

  • identify guidelines on when it's appropriate to have a difficult conversation
    identify four steps for managing the stress of a difficult conversation"
    identify examples of how to analyze the facts when preparing for a difficult conversation
  • recognize examples of how to analyze emotions when preparing for a difficult conversation
    select examples of how to identify your goal and plan a difficult conversation
    recognize methods for identifying your goal and planning a difficult conversation

IN THIS COURSE

  • Playable
    1. 
    How to Manage Difficult Conversations
    39s
    UP NEXT
  • Playable
    2. 
    When to Have a Difficult Conversation
    2m 55s
  • Locked
    3. 
    Managing the Stress of a Difficult Conversation
    3m 4s
  • Locked
    4. 
    Assessing The Facts
    2m 59s
  • Locked
    5. 
    Assessing Emotions
    2m 58s
  • Locked
    6. 
    Planning a Difficult Conversation
    2m 55s
  • Locked
    7. 
    Demonstrating the Right Mindset
    3m 22s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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