How to Manage Difficult Conversations

Everyone
  • 7 videos | 18m 52s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.

WHAT YOU WILL LEARN

  • Identify guidelines on when it's appropriate to have a difficult conversation
    Identify four steps for managing the stress of a difficult conversation"
    Identify examples of how to analyze the facts when preparing for a difficult conversation
  • Recognize examples of how to analyze emotions when preparing for a difficult conversation
    Select examples of how to identify your goal and plan a difficult conversation
    Recognize methods for identifying your goal and planning a difficult conversation

IN THIS COURSE

  • 39s
    In this course, you'll learn when and where to have difficult conversations. You'll also discover how to manage the stress, and how to prepare properly beforehand. You'll also discover how to conduct this kind of discussion so that it has the best possible outcome. FREE ACCESS
  • 2m 55s
    As a manager, you'll sometimes need to have difficult conversations. In this video, you'll learn the first rule of thumb for having these conversations – never avoid them. FREE ACCESS
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    3.  Managing the Stress of a Difficult Conversation
    3m 4s
    There are steps you can take to manage the stress of a difficult conversation. In this video, you'll learn how to prepare for different possible reactions and identify the goal of the conversation. FREE ACCESS
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    4.  Assessing The Facts
    2m 59s
    As a manager, you'll likely have to deal with employee performance problems. You may have to deliver bad news, discuss complaints you've received…even terminate someone's employment. In this video, you will learn how to prepare for difficult conversations. FREE ACCESS
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    5.  Assessing Emotions
    2m 58s
    Learn how to recognize examples of analyzing emotions when preparing for a difficult conversation. FREE ACCESS
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    6.  Planning a Difficult Conversation
    2m 55s
    In this video, you will learn how to select examples of how to identify your goal and plan a difficult conversation. FREE ACCESS
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    7.  Demonstrating the Right Mindset
    3m 22s
    During this video, you will discover how to recognize methods for identifying your goal and planning a difficult conversation. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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