Leadership Insights on Leading a Customer-Centric Culture

  • 7 Videos | 22m 25s
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Leaders of customer-centric cultures are committed to customers in every way. They identify unique wants and needs, understand customer processes, and exhibit worthy intentions. Every day, they put the customer first, and you should, too.

WHAT YOU WILL LEARN

  • Acquire insights on understanding different customers, their individual wants, needs, and profitability to the company.
    Acquire insights on exceptional operations management which may involve setting some new standards to ensure that the focus stays on the customer and their needs.
    Acquire insights on how different companies focus on delighting customers by providing good customer-service and building a relationship of mutual trust and loyalty.
    Acquire insights on how to make your company customer-driven which includes not only understanding what a customer is trying to do, but also the full perspective of the customer’s process including why they do what they do.
  • Acquire insights on how to communicate your intentions in a way that inspires loyalty.
    Acquire insights on how to ensure that you are making the intended impression on others to get the desired outcome and their unconditional loyalty.
    Acquire insights on how to make your company truly customer-centric.

IN THIS COURSE

  • Locked
    1. 
    Radical Customer-Centricity
    3m 9s
  • Locked
    2. 
    Exceptional Operations Management: Focusing on the Customer
    4m 34s
  • Locked
    3. 
    Customer Service is an Ongoing Relationship
    3m 56s
  • Locked
    4. 
    Being A Customer-Driven Organization
    1m 40s
  • Locked
    5. 
    Warmth Drives Behavior and Loyalty
    4m 19s
  • Locked
    6. 
    Eliminate Loyalty Blind Spots to Improve Performance
    2m 24s
  • Locked
    7. 
    Customer Centricity and Focus
    2m 23s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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