Leading Others through Conflict

Everyone
  • 7 videos | 42m 30s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn't have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you'll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.

WHAT YOU WILL LEARN

  • Recognize the characteristics of the interactionist perspective on conflict
    Recognize the impact a leader’s negative reaction to conflict can have on conflict in the workplace
    Recognize how to establish and use conflict as a positive and productive force in the workplace
  • Recognize your role as facilitator of a conflict resolution discussion
    Recognize how to act when confronting your own conflicts
    Reflect on what you've learned

IN THIS COURSE

  • 54s
    In this course, you'll learn how to establish a positive conflict environment, as well as how to confront your own conflicts productively. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways. FREE ACCESS
  • 6m 54s
    Discover how to recognize the characteristics of the interactionist perspective of conflict. FREE ACCESS
  • Locked
    3.  Reacting to Conflict
    6m 48s
    In this video, you will learn how to recognize the impact a leader's negative reaction to conflict can have on conflict in the workplace. FREE ACCESS
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    4.  Using Conflict as a Productive Force
    9m 25s
    When you find yourself involved in an interpersonal conflict, the mindset you bring with you is the key to your ability to resolve it. In this video, you will learn how to use conflict as a productive force. FREE ACCESS
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    5.  Getting Involved
    9m 31s
    During this video you will learn how to deal with conflict in the workplace. You will also discover the steps for facilitating conflict resolution. FREE ACCESS
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    6.  Confronting Your Own Conflicts
    8m 15s
    When faced with conflicts, people adopt different behaviors which arise from their instinctive reactions, tensions or fears. There are five typical conflict behaviors people tend to use when faced with conflict. FREE ACCESS
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    7.  Let's Review
    44s
    In this video, you'll review the key concepts covered in this course, including the interactionist perspective on conflict and how to mitigate negative reactions that affect your team. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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