Leading Others through Conflict

  • 7 Videos | 51m
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn’t have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.

WHAT YOU WILL LEARN

  • recognize the characteristics of the interactionist perspective on conflict
    recognize the impact a leader’s negative reaction to conflict can have on conflict in the workplace
    recognize how to establish and use conflict as a positive and productive force in the workplace
  • recognize your role as facilitator of a conflict resolution discussion
    recognize how to act when confronting your own conflicts
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Leading Others through Conflict
    54s
    UP NEXT
  • Playable
    2. 
    Understanding Workplace Conflict
    6m 54s
  • Locked
    3. 
    Reacting to Conflict
    6m 48s
  • Locked
    4. 
    Using Conflict as a Productive Force
    9m 25s
  • Locked
    5. 
    Getting Involved
    9m 31s
  • Locked
    6. 
    Confronting Your Own Conflicts
    8m 15s
  • Locked
    7. 
    Let's Review
    44s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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