Leading Others through Conflict
Everyone
- 7 videos | 42m 30s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn't have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you'll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
WHAT YOU WILL LEARN
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Recognize the characteristics of the interactionist perspective on conflict
Recognize the impact a leader’s negative reaction to conflict can have on conflict in the workplace
Recognize how to establish and use conflict as a positive and productive force in the workplace -
Recognize your role as facilitator of a conflict resolution discussion
Recognize how to act when confronting your own conflicts
Reflect on what you've learned
IN THIS COURSE
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54sIn this course, you'll learn how to establish a positive conflict environment, as well as how to confront your own conflicts productively. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways. FREE ACCESS
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6m 54sDiscover how to recognize the characteristics of the interactionist perspective of conflict. FREE ACCESS
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3. Reacting to Conflict6m 48sIn this video, you will learn how to recognize the impact a leader's negative reaction to conflict can have on conflict in the workplace. FREE ACCESS
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4. Using Conflict as a Productive Force9m 25sWhen you find yourself involved in an interpersonal conflict, the mindset you bring with you is the key to your ability to resolve it. In this video, you will learn how to use conflict as a productive force. FREE ACCESS
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5. Getting Involved9m 31sDuring this video you will learn how to deal with conflict in the workplace. You will also discover the steps for facilitating conflict resolution. FREE ACCESS
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6. Confronting Your Own Conflicts8m 15sWhen faced with conflicts, people adopt different behaviors which arise from their instinctive reactions, tensions or fears. There are five typical conflict behaviors people tend to use when faced with conflict. FREE ACCESS
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7. Let's Review44sIn this video, you'll review the key concepts covered in this course, including the interactionist perspective on conflict and how to mitigate negative reactions that affect your team. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
