Leading Others through Conflict
- 7 Videos | 51m
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn’t have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
WHAT YOU WILL LEARN
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recognize the characteristics of the interactionist perspective on conflict
recognize the impact a leader’s negative reaction to conflict can have on conflict in the workplace
recognize how to establish and use conflict as a positive and productive force in the workplace -
recognize your role as facilitator of a conflict resolution discussion
recognize how to act when confronting your own conflicts
reflect on what you've learned
IN THIS COURSE
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1.Leading Others through Conflict54sUP NEXT
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2.Understanding Workplace Conflict6m 54s
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3.Reacting to Conflict6m 48s
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4.Using Conflict as a Productive Force9m 25s
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5.Getting Involved9m 31s
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6.Confronting Your Own Conflicts8m 15s
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7.Let's Review44s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
