Listening to Engage, Empower, and Influence

Everyone
  • 6 videos | 28m 12s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.7 of 11 users Rating 4.7 of 11 users (11)
The working world has never been more complex than it is today, with cost pressures, customer demands, and competitive markets. None of these challenges can be addressed by "going it alone." Collaboration is key, bringing the organization's best minds together to address these challenges. And key to collaboration is effective listening, ensuring that each member of an organization fully expresses their viewpoints and that these viewpoints are considered by their colleagues. In this course, you'll learn practical skills for drawing out and synthesizing others' viewpoints in service of improving your individual performance. You'll also explore bringing out the best in others and creating the best possible solutions to the challenges faced by today's organizations.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify key active listening skills
    Identify ways to demonstrate genuine interest as a listener
  • Identify methods for making conversations more powerful
    Recognize the steps for designing a listening alliance
    Reflect on what you've learned

IN THIS COURSE

  • 1m 27s
    The working world has never been more complex than it is today, with cost pressures, customer demands, and competitive markets. None of these challenges can be addressed by "going it alone." Collaboration is key, bringing the organization’s best minds together to address these challenges. In this video, you'll discover the key concepts covered in this course. including the skills required for active, effective listening and how to draw others into successful collaboration. FREE ACCESS
  • 6m 51s
    We communicate in person using three channels: our words, our tone of voice, and our body language. Research suggests that our tone of voice and body language convey 93% of our meaning. As listeners, it’s critical to pay attention to not only what’s being said, but how it’ being said. In this video, you'll learn key skills to improve your active listening. FREE ACCESS
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    3.  Listening for Connection and Authenticity
    5m 10s
    The relationship between the speaker and the listener is the foundation of good listening. Does the speaker feel comfortable? Do they feel like the listener has a genuine interest and appreciate what’s being said, or is the listener just going through the motions? In this video, you'll learn about ways to show your genuine interest in what the speaker has to say. FREE ACCESS
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    4.  Listening to Cocreate
    6m 9s
    At work, the most powerful conversations are intended to lead to outcomes and solutions. They’re intended to build on the ideas and contributions of all parties. Otherwise, why have the conversation to begin with? In this video, you'll explore methods for making your conversations more productive and powerful. FREE ACCESS
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    5.  Designing the Listening Alliance
    7m 26s
    To create the best possible outcomes in workplace conversations, effective listening requires a partnership between all parties involved. While this partnership can develop organically or by chance when everyone's committed to effective listening, it’s a better practice to consciously design a listening alliance. In this video, you'll learn the benefits of creating an alliance and steps for designing one. FREE ACCESS
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    6.  Let's Review
    1m 10s
    In this video, you'll be able to review and reflect on what you've learned in the course Listening to Engage, Empower, and Influence. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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