Managing Microsoft Teams: Managing Phone Numbers

Microsoft Teams    |    Intermediate
  • 19 videos | 1h 58m 9s
  • Includes Assessment
  • Earns a Badge
Rating 4.8 of 16 users Rating 4.8 of 16 users (16)
Phone numbers allow users to initiate and receive phone call communication from within Teams. In this course, you'll learn how to order phone numbers and manage service numbers for users within an organization. You'll learn how to create, edit, and assign phone numbers for users, and work with emergency addresses and calling features within Teams. Lastly, you'll explore how to recommend a Public Switched Telephone Network connectivity solution based on organizational requirements and how to configure and manage Direct Routing. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.


  • Discover the key concepts covered in this course
    Get new phone numbers for users
    Differentiate between user numbers and service numbers
    Add, change, and remove an emergency location using the microsoft teams admin center
    Assign, change, and remove phone numbers
    Provide an overview of port orders
    Describe how to port phone numbers in teams
    Request new service numbers using the microsoft teams admin center
    Provide an overview of emergency calling, geo codes, and emergency address validation
    Describe how to plan and configure dynamic emergency calling
  • Create, edit, and assign emergency calling policies
    Provide an overview of phone systems using public switched telephone network (pstn) carriers with direct routing
    Plan for public switched telephone network direct routing implementations
    Provide an overview of configuring direct routing
    Provide an overview of public switched telephone network calling plans
    Provide an overview of hybrid environments with pstn connectivity
    Recognize how to monitor and troubleshoot direct routing using the health dashboard
    Provide an overview of dial plans in teams
    Summarize the key concepts covered in this course


  • 1m 53s
  • 5m 38s
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    3.  Available Phone Number Types in Microsoft Teams
    6m 49s
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    4.  Adding an Emergency Location
    4m 56s
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    5.  Assigning Phone Numbers to Users
    4m 9s
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    6.  Port Orders in Microsoft Teams
    5m 36s
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    7.  Transferring Phone Numbers
    8m 2s
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    8.  Requesting New Service Numbers
    3m 57s
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    9.  Emergency Calling and Geo Codes
    8m 14s
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    10.  Dynamic Emergency Calling
    7m 16s
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    11.  Creating and Assigning Emergency Calling Policies
    5m 35s
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    12.  Public Switched Telephone Network Direct Routing
    11m 47s
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    13.  Direct Routing Implementation Planning
    7m 5s
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    14.  Configuring Direct Routing for Users
    8m 53s
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    15.  Public Switched Telephone Network Calling Plans
    6m 49s
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    16.  Hybrid Environments with PSTN
    7m 15s
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    17.  Health Dashboard for Direct Routing
    6m 1s
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    18.  Dial Plan Options in Microsoft Teams
    7m 19s
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    19.  Course Summary
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