Navigating Challenging Situations with Diplomacy and Tact
7 Videos | 27m 49s - Includes Assessment
- Earns a Badge
- CPE
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.
WHAT YOU WILL LEARN
-
identify strategies for working with a disliked or difficult coworker
identify techniques for composing a difficult e-mail with tact and diplomacy
identify examples of strategies for dealing with angry individuals -
apply strategies for dealing with a manipulative individual
identify strategies for correcting a boss or client
reflect on what you've learned
IN THIS COURSE
-
1.Navigating Challenging Situations with Diplomacy and Tact42sUP NEXT
-
2.The Coworker You Don't Get Along With4m 11s
-
3.Diplomacy and Tact in E-mail3m 47s
-
4.Interacting with Angry Individuals3m 39s
-
5.Handling Manipulative or Bullying Individuals3m 47s
-
6.Correcting a Boss or Client3m 37s
-
7.Let's Review37s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
