Navigating Challenging Situations with Diplomacy and Tact

  • 7 Videos | 20m 19s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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You'll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

WHAT YOU WILL LEARN

  • identify strategies for working with a disliked or difficult coworker
    identify techniques for composing a difficult e-mail with tact and diplomacy
    identify examples of strategies for dealing with angry individuals
  • apply strategies for dealing with a manipulative individual
    identify strategies for correcting a boss or client
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Navigating Challenging Situations with Diplomacy and Tact
    42s
    UP NEXT
  • Playable
    2. 
    The Coworker You Don't Get Along With
    4m 11s
  • Locked
    3. 
    Diplomacy and Tact in E-mail
    3m 47s
  • Locked
    4. 
    Interacting with Angry Individuals
    3m 39s
  • Locked
    5. 
    Handling Manipulative or Bullying Individuals
    3m 47s
  • Locked
    6. 
    Correcting a Boss or Client
    3m 37s
  • Locked
    7. 
    Let's Review
    37s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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