Polishing Your Skills for Excellent Customer Service
Everyone
- 7 videos | 21m 6s
- Includes Assessment
- Earns a Badge
- PMI PDU
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.
WHAT YOU WILL LEARN
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Recognize examples of customer support provided with an excellent service attitude
Identify personal methods of projecting an excellent service attitude
Recognize examples of techniques for establishing effective customer relationships -
Recognize the steps to encourage customer involvement in problem solving
Identify methods used for effective cross-cultural communication
Recognize how language barriers can impact your communications with customers
IN THIS COURSE
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42s
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3m 30s
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3. Projecting the Right Attitude3m 11sDuring this video, you will learn how to identify personal methods of projecting an excellent service attitude. FREE ACCESS
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4. Establishing Effective Customer Interactions3m 29sDiscover how to recognize examples of techniques for establishing effective customer relationships. FREE ACCESS
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5. Transforming a Problem into a Success Story3m 8sIn this video, you will learn how to recognize the steps to encourage customer involvement in problem solving. FREE ACCESS
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6. Communicating across Cultures3m 29sDuring this video, you will learn how to match the methods used for effective cross-cultural communication to specific examples. FREE ACCESS
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7. Don't Let Language Become an Obstacle3m 37sIn this video, find out how to recognize how language barriers can impact your communications with customers. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
