Polishing Your Skills for Excellent Customer Service

  • 7 Videos | 24m 6s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
Likes 1630 Likes 1630
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.

WHAT YOU WILL LEARN

  • recognize examples of customer support provided with an excellent service attitude
    identify personal methods of projecting an excellent service attitude
    recognize examples of techniques for establishing effective customer relationships
  • recognize the steps to encourage customer involvement in problem solving
    match the methods used for effective cross-cultural communication to examples
    recognize how language barriers can impact your communications with customers

IN THIS COURSE

  • Playable
    1. 
    Polishing Your Skills for Excellent Customer Service
    42s
    UP NEXT
  • Playable
    2. 
    Adopting an Excellent Service Attitude
    3m 30s
  • Locked
    3. 
    Projecting the Right Attitude
    3m 11s
  • Locked
    4. 
    Establishing Effective Customer Interactions
    3m 29s
  • Locked
    5. 
    Transforming a Problem into a Success Story
    3m 8s
  • Locked
    6. 
    Communicating across Cultures
    3m 29s
  • Locked
    7. 
    Don't Let Language Become an Obstacle
    3m 37s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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