Customer Service: Becoming a Chat Agent Star
- 8 Videos | 29m 47s
- Includes Assessment
- Earns a Badge
- CPE
Companies and customers alike say chat service is the most important and fastest growing customer service channel. It provides the highest customer satisfaction. This makes it critical to build capacity and proficiency to deliver the highest levels of customer service through the chat channel. A great chat CSR is able to solve problems for customers using the communication skills every customer service agent learns and adapting them to the chat channel. In this course, you'll explore the world of the customer service chat. You'll explore the key characteristics of chat service and the skills needed to master it. You'll also learn the best practices for chat communication and the pitfalls to avoid on the way to becoming a chat star. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.
WHAT YOU WILL LEARN
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discover the key concepts covered in this courserecognize key characteristics of chat customer servicerecognize key customer service skills in chat communicationidentify the advantages of chat service over other communication channels
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recognize best practices for communicating with a chat customeridentify strategies to avoid common pitfalls during customer chatrecognize best practices used during a chat customer service interactionreflect on what you've learned
IN THIS COURSE
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1.Customer Service: Becoming a Chat Agent Star49sUP NEXT
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2.Understanding Chat and Chat Customers4m 30s
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3.Communicating Successfully in Chat5m 30s
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4.Reaping the Rewards of Customer Service via Chat3m 26s
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5.Delivering Excellent Customer Service via Chat5m 9s
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6.Avoiding Pitfalls during Customer Service Chat5m 26s
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7.Bringing it All Together for Chat Customer Service3m 37s
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8.Let's Review1m 19s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.