Customer Service: Becoming a Chat Agent Star

  • 8 Videos | 29m 47s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Likes 8 Likes 8
Companies and customers alike say chat service is the most important and fastest growing customer service channel. It provides the highest customer satisfaction. This makes it critical to build capacity and proficiency to deliver the highest levels of customer service through the chat channel. A great chat CSR is able to solve problems for customers using the communication skills every customer service agent learns and adapting them to the chat channel. In this course, you'll explore the world of the customer service chat. You'll explore the key characteristics of chat service and the skills needed to master it. You'll also learn the best practices for chat communication and the pitfalls to avoid on the way to becoming a chat star. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize key characteristics of chat customer service
    recognize key customer service skills in chat communication
    identify the advantages of chat service over other communication channels
  • recognize best practices for communicating with a chat customer
    identify strategies to avoid common pitfalls during customer chat
    recognize best practices used during a chat customer service interaction
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Customer Service: Becoming a Chat Agent Star
    49s
    UP NEXT
  • Playable
    2. 
    Understanding Chat and Chat Customers
    4m 30s
  • Locked
    3. 
    Communicating Successfully in Chat
    5m 30s
    FREE ACCESS
  • Locked
    4. 
    Reaping the Rewards of Customer Service via Chat
    3m 26s
    FREE ACCESS
  • Locked
    5. 
    Delivering Excellent Customer Service via Chat
    5m 9s
    FREE ACCESS
  • Locked
    6. 
    Avoiding Pitfalls during Customer Service Chat
    5m 26s
    FREE ACCESS
  • Locked
    7. 
    Bringing it All Together for Chat Customer Service
    3m 37s
    FREE ACCESS
  • Locked
    8. 
    Let's Review
    1m 19s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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