Project Management Needs vs. Expectations
Beginner
- 14 Videos | 44m 22s
- Includes Assessment
- Earns a Badge
- PMI PDU
Needs and expectations are easily confused. Project managers must therefore determine client/customer needs while managing expectations. In this 14-video course, learners discover the art of balancing needs and expectations in the context of project management. Begin by learning how to identify and understand client needs. Examine how to collect project requirements with Project Management Body of Knowledge (PMBOK), guidelines, and the importance of separating expectations from requirements. Learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities by using the MoSCoW Method (must-haves, should-haves, could-haves, and will not have). Learn how to create a balance between client needs and expectations. Delve into the role of the Project Manager and the importance of well-honed communication skills, and learn how to avoid distracting noise and buzz surrounding modern technology. Identify business needs; use Agile communication to understand needs; and view strategies, including communication best practices, to manage expectations. Finally, discover ways to set client needs and expectations, and learn best practices for resetting stakeholder expectations on projects.
WHAT YOU WILL LEARN
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discover the key concepts covered in this courseidentify client needs and how to understand needs of the clientspecify how to collect requirements in a project using the PMBOK guidelinesunderstand the importance of separating a client's expectations from their requirements and how to achieve success by focusing on requirementsdetermine how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the MoSCoW Methodidentify the challenge of finding and creating a balance between client needs and expectationsdefine the role of the software Project Manager in helping set expectations for clients
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determine how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focusdescribe business needs and why they're crucial in software development projectsdefine how Agile software development can assist PMs and clients in reducing distraction and focusing on real needsidentify strategies for working toward satisfying client needs and expectations without sacrificing a projectdescribe ways to set client needs and manage their expectations on software projectsidentify best practices for resetting stakeholder expectations on software projectssummarize the key concepts covered in this course
IN THIS COURSE
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1.Course Overview1m 30sUP NEXT
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2.Understanding Needs3m 32s
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3.Collecting Requirements3m 45s
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4.Balancing Expectations and Requirements3m 44s
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5.Defining Priorities3m 44s
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6.The Challenge of Balance2m 54s
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7.The Role of the PM in Expectation Setting2m 34s
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8.Avoiding the Noise and the Buzz3m 25s
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9.Identifying Business Needs2m 41s
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10.Using Agile to Understand Needs4m 17s
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11.Strategies for Needs and Expectations4m 4s
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12.Setting Needs and Managing Expectations4m 15s
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13.Resetting Stakeholder Expectations3m 1s
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14.Course Summary55s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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