Project Management Needs vs. Expectations

Beginner
  • 14 videos | 44m 22s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
Likes 167 Likes 167
Needs and expectations are easily confused. Project managers must therefore determine client/customer needs while managing expectations. In this 14-video course, learners discover the art of balancing needs and expectations in the context of project management. Begin by learning how to identify and understand client needs. Examine how to collect project requirements with Project Management Body of Knowledge (PMBOK), guidelines, and the importance of separating expectations from requirements. Learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities by using the MoSCoW Method (must-haves, should-haves, could-haves, and will not have). Learn how to create a balance between client needs and expectations. Delve into the role of the Project Manager and the importance of well-honed communication skills, and learn how to avoid distracting noise and buzz surrounding modern technology. Identify business needs; use Agile communication to understand needs; and view strategies, including communication best practices, to manage expectations. Finally, discover ways to set client needs and expectations, and learn best practices for resetting stakeholder expectations on projects.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify client needs and how to understand needs of the client
    specify how to collect requirements in a project using the PMBOK guidelines
    understand the importance of separating a client's expectations from their requirements and how to achieve success by focusing on requirements
    determine how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the MoSCoW Method
    identify the challenge of finding and creating a balance between client needs and expectations
    define the role of the software Project Manager in helping set expectations for clients
  • determine how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focus
    describe business needs and why they're crucial in software development projects
    define how Agile software development can assist PMs and clients in reducing distraction and focusing on real needs
    identify strategies for working toward satisfying client needs and expectations without sacrificing a project
    describe ways to set client needs and manage their expectations on software projects
    identify best practices for resetting stakeholder expectations on software projects
    summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 30s
  • 3m 32s
    In this video, you will identify client needs and how to understand the needs of the client. FREE ACCESS
  • Locked
    3.  Collecting Requirements
    3m 45s
    After completing this video, you will be able to specify how to collect requirements in a project using the PMBOK guidelines. FREE ACCESS
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    4.  Balancing Expectations and Requirements
    3m 44s
    After completing this video, you will be able to understand the importance of separating a client's expectations from their requirements, and how to achieve success by focusing on requirements. FREE ACCESS
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    5.  Defining Priorities
    3m 44s
    In this video, you will learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the MoSCoW Method. FREE ACCESS
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    6.  The Challenge of Balance
    2m 54s
    Learn how to identify the challenge of finding and creating a balance between the needs and expectations of your clients. FREE ACCESS
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    7.  The Role of the PM in Expectation Setting
    2m 34s
    In this video, you will learn about the role of the software Project Manager in setting expectations for clients. FREE ACCESS
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    8.  Avoiding the Noise and the Buzz
    3m 25s
    In this video, you will learn how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focus. FREE ACCESS
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    9.  Identifying Business Needs
    2m 41s
    After completing this video, you will be able to describe business needs and why they are crucial in software development projects. FREE ACCESS
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    10.  Using Agile to Understand Needs
    4m 17s
    In this video, you will learn how Agile software development can help PMs and clients reduce distractions and focus on real needs. FREE ACCESS
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    11.  Strategies for Needs and Expectations
    4m 4s
    In this video, you will identify strategies for working toward satisfying client needs and expectations without sacrificing the project. FREE ACCESS
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    12.  Setting Needs and Managing Expectations
    4m 15s
    After completing this video, you will be able to describe ways to set client needs and manage their expectations for software projects. FREE ACCESS
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    13.  Resetting Stakeholder Expectations
    3m 1s
    In this video, you will identify best practices for resetting stakeholder expectations on software projects. FREE ACCESS
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    14.  Course Summary
    55s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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