Project Management Needs vs. Expectations

Beginner
  • 14 Videos | 44m 22s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Needs and expectations are easily confused. Project managers must therefore determine client/customer needs while managing expectations. In this 14-video course, learners discover the art of balancing needs and expectations in the context of project management. Begin by learning how to identify and understand client needs. Examine how to collect project requirements with Project Management Body of Knowledge (PMBOK), guidelines, and the importance of separating expectations from requirements. Learn how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities by using the MoSCoW Method (must-haves, should-haves, could-haves, and will not have). Learn how to create a balance between client needs and expectations. Delve into the role of the Project Manager and the importance of well-honed communication skills, and learn how to avoid distracting noise and buzz surrounding modern technology. Identify business needs; use Agile communication to understand needs; and view strategies, including communication best practices, to manage expectations. Finally, discover ways to set client needs and expectations, and learn best practices for resetting stakeholder expectations on projects.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify client needs and how to understand needs of the client
    specify how to collect requirements in a project using the PMBOK guidelines
    understand the importance of separating a client's expectations from their requirements and how to achieve success by focusing on requirements
    determine how to categorize client requests so they can be factored into requirements or rejected by categorizing priorities using the MoSCoW Method
    identify the challenge of finding and creating a balance between client needs and expectations
    define the role of the software Project Manager in helping set expectations for clients
  • determine how to avoid noise and buzz surrounding modern technology that tends to distract clients and distort their focus
    describe business needs and why they're crucial in software development projects
    define how Agile software development can assist PMs and clients in reducing distraction and focusing on real needs
    identify strategies for working toward satisfying client needs and expectations without sacrificing a project
    describe ways to set client needs and manage their expectations on software projects
    identify best practices for resetting stakeholder expectations on software projects
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 30s
    UP NEXT
  • Playable
    2. 
    Understanding Needs
    3m 32s
  • Locked
    3. 
    Collecting Requirements
    3m 45s
  • Locked
    4. 
    Balancing Expectations and Requirements
    3m 44s
  • Locked
    5. 
    Defining Priorities
    3m 44s
  • Locked
    6. 
    The Challenge of Balance
    2m 54s
  • Locked
    7. 
    The Role of the PM in Expectation Setting
    2m 34s
  • Locked
    8. 
    Avoiding the Noise and the Buzz
    3m 25s
  • Locked
    9. 
    Identifying Business Needs
    2m 41s
  • Locked
    10. 
    Using Agile to Understand Needs
    4m 17s
  • Locked
    11. 
    Strategies for Needs and Expectations
    4m 4s
  • Locked
    12. 
    Setting Needs and Managing Expectations
    4m 15s
  • Locked
    13. 
    Resetting Stakeholder Expectations
    3m 1s
  • Locked
    14. 
    Course Summary
    55s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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