Providing Effective Internal Customer Service
Everyone
- 8 videos | 20m 27s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of client service (CS) delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service excellence.
WHAT YOU WILL LEARN
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recognize internal customers and internal customer service providers in a given example
recognize the importance of identifying your internal customer service relationships
recall benefits of identifying and getting to know your internal customers
identify examples of techniques for identifying mutual expectations with internal customers -
recognize examples of guidelines for taking action and gathering feedback from internal customers
recall guidelines for providing internal customer service
recognize actions that demonstrate an internal customer service attitude
IN THIS COURSE
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36s
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2m 51s
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3. Identifying Internal Customer Service Relationships2m 37sDiscover how to recognize the importance of identifying your internal customer service relationships. FREE ACCESS
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4. Getting to Know Internal Customers2m 37sIn this video, you will learn how to recall the benefits of identifying and getting to know your internal customers. FREE ACCESS
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5. Identifying Expectations with Internal Customers2m 50sDuring this video, you will learn how to identify examples of techniques for identifying mutual expectations with internal customers. FREE ACCESS
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6. Taking Action on Internal Customer Service2m 49sIn this video, find out how to recognize examples of guidelines for taking action and gathering feedback from internal customers. FREE ACCESS
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7. The Internal Customer Service Attitude2m 52sLearn how to recall guidelines for providing internal customer service. FREE ACCESS
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8. Common Courtesy in Internal Customer Service3m 16sIn this video, you will learn how to recognize actions that demonstrate a positive internal customer service attitude. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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Digital badges are yours to keep, forever.
