Providing Effective Internal Customer Service

  • 8 Videos | 27m 57s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of client service (CS) delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service excellence.

WHAT YOU WILL LEARN

  • recognize internal customers and internal customer service providers in a given example
    recognize the importance of identifying your internal customer service relationships
    recall benefits of identifying and getting to know your internal customers
    identify examples of techniques for identifying mutual expectations with internal customers
  • recognize examples of guidelines for taking action and gathering feedback from internal customers
    recall guidelines for providing internal customer service
    recognize actions that demonstrate an internal customer service attitude

IN THIS COURSE

  • Playable
    1. 
    Providing Effective Internal Customer Service
    36s
    UP NEXT
  • Playable
    2. 
    The Customer Service Chain
    2m 51s
  • Locked
    3. 
    Identifying Internal Customer Service Relationships
    2m 37s
  • Locked
    4. 
    Getting to Know Internal Customers
    2m 37s
  • Locked
    5. 
    Identifying Expectations with Internal Customers
    2m 50s
  • Locked
    6. 
    Taking Action on Internal Customer Service
    2m 49s
  • Locked
    7. 
    The Internal Customer Service Attitude
    2m 52s
  • Locked
    8. 
    Common Courtesy in Internal Customer Service
    3m 16s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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